Supervisor Operations (Aplicar en 3 Minutos)...

Overview

C.H. Robinson is looking for a talented and driven Operations Supervisor to join our team in Bogotá, Colombia.

This leadership role is ideal for professionals with a strong background in operations, team management, and customer service, who thrive in fast-paced environments and are passionate about driving results. As an Operations Supervisor, you’ll play a key role in optimizing workflows, mentoring team members, and ensuring service excellence across our global forwarding operations. If you're ready to take the next step in your career with a global leader in logistics, we’d love to hear from you!

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Position Summary

The Supervisor Operations leads a team of local and / or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. The Supervisor Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our partners through superior operations.

Duties and Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following :

Leadership and Talent Management

• Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved
• Conduct regular check-ins and annual performance management routines. Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needs
• Clearly communicate operations objectives and team / individual performance metrics. Ensure daily / weekly standups are executed. Keep employees well-informed of operational activities, initiatives and results and the impact internal and external partners and C.H. Robinson
• Work with next-level manager and work force analysts to define staffing levels and work schedules. Monitor work hours to manage personnel and overtime costs
• Work closely with next-level leaders to drive effective change management and employee adoption of new tools, technology, processes and / or expectations
• Participate in recruitment, selection, promotion, and alignment of qualified and diverse talent
• Support the annual merit and equity programs for assigned teams to align compensation with performance results
• Encourage employee feedback through formal and informal channels. Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity, and continuous improvement

Business and Execution Management / Operations

Talent Management

Qualifications

Required :

Preferred :

Protect Yourself from Fraud : At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits :

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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