Experience Director - Customer Experience [Aplica ya]...

Overview

Take your career to the next level with Amaris Consulting as a Senior Service Designer. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

Responsibilities

• Design and optimize end-to-end service experiences across digital and physical touchpoints.
• Create customer journey maps, service blueprints, and experience frameworks.
• Conduct qualitative and quantitative research to uncover user needs and pain points.
• Translate insights into strategic opportunities and service improvements.
• Collaborate with product, tech, marketing, and business teams to align design with goals.
• Define and monitor service experience metrics (e.g., NPS, CSAT, usability).
• Promote inclusive design, accessibility, and design thinking across the organization.
• Mentor junior and mid-level designers in areas like persona development and data analysis.
• Stay up to date with industry trends and integrate emerging practices into service design.

Qualifications

Why us?

Equal opportunity

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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