Senior Support Engineers

Important Information

Experience : + 5 years

Job Mode : Full-time

Work Mode : Work from home

Job Summary

As a Senior Support Engineer (11220), you will be a key player in providing technical support, troubleshooting, and resolving issues for our clients. You will work closely with the development team, L3 support engineers, and clients to ensure timely resolution of technical issues. Your ability to adapt to changing priorities and handle various types of requests will be crucial in maintaining high-quality support services.

Responsibilities and Duties

• Analyze and solve technical problems / issues.
• Document and write runbooks with initial resolution steps.
• Diagnose, document, and communicate issues to clients and development teams.
• Provide timely and effective communication with clients and internal teams.
• Adapt to changing priorities and support needs, showing flexibility in handling various types of requests.

Qualifications and Skills

Nice to Have :

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.