Application Support Lead– Oracle SystemsSGS • Bogotá, Bogotá, CO
Application Support Lead– Oracle Systems
SGS • Bogotá, Bogotá, CO
Hace más de 30 días
Descripción del trabajoOversee daily support operations and ensure SLA adherence. Manage external vendors and monitor performance. Conduct service reviews and implement quality improvements. Serve as the main contact for business stakeholders. Facilitate service meetings and communicate with senior management. Collaborate with project teams to ensure support readiness. Drive improvements in incident, problem, and change management. Maintain knowledge bases and training materials. Promote best practices in testing and documentation. Contribute to support service roadmaps. Identify opportunities for automation and optimization. Support budgeting and resource planning. Bachelor’s or Master’s degree in IT, Computer Science, or related field. Minimum 8 years of experience in application support, with at least 3 years in a leadership role . Strong expertise in Oracle EBS R12 and Oracle Fusion Cloud . Proven experience managing external service providers and cross-functional teams. Solid understanding of ITIL and service management frameworks. Experience in business analysis, testing, and deployment planning. Excellent leadership and team-building capabilities. Strong analytical and problem-solving skills. Exceptional communication and stakeholder management. Ability to manage priorities in a dynamic environment. Proficiency in incident tracking, documentation, and reporting tools.
Job Description
We are seeking a Application Support Lead to lead and enhance our global application support services, with a focus on Oracle EBS R12 and Oracle Fusion Cloud. This role is based in Bogotá, Colombia , and plays a strategic part in ensuring service excellence across multiple time zones.
As a key member of the IT Corporate team, you will partner with business and functional leaders to drive system improvements, manage escalations, and oversee service delivery. You will lead a team of support analysts, manage vendor relationships, and ensure compliance with SLAs while promoting continuous improvement and innovation.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and develop a team of Application Support Analysts.
- Set performance goals and conduct regular evaluations.
- Ensure timely resolution of escalated issues.
Service Delivery & Oversight
Stakeholder Engagement
Process & Continuous Improvement
Strategic Planning
Qualifications
Required Skills
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Application Support • Bogotá, Bogotá, CO
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