Payment Operation Manager (WFH)

The Role:

About the Role

We are looking for a Payment Operation Manager with solid experience in iGaming or online casino payment operations. The ideal candidate will oversee all payment-related processes, ensuring smooth, secure, and efficient transactions for global players. You’ll be responsible for managing multiple payment channels, optimizing payment flows, and leading a high-performing team.

Key Responsibilities

• Oversee and manage daily payment operations, including deposits, withdrawals, and reconciliations.
• Build and maintain relationships with payment providers and banking partners.
• Monitor payment performance and implement strategies to improve approval rates, transaction speed, and cost efficiency.
• Ensure compliance with AML, KYC, and regulatory requirements.
• Collaborate closely with Finance, Risk, Fraud, and Customer Service teams.
• Identify and resolve payment issues promptly to ensure excellent player experience.
• Prepare operational reports and provide insights for management decisions.
• Lead and train the payment operations team to maintain accuracy and efficiency.

Ideal Profile:

Requirements

• Minimum 1–3 years of experience in payment operations within the iGaming / online casino or fintech industry.
• Strong knowledge of online payment systems, PSPs, e-wallets, crypto payments, and banking processes.
• Experience in risk management, chargebacks, and compliance procedures.
• Excellent analytical, leadership, and communication skills.
• Ability to work under pressure and adapt in a fast-paced environment.
• Proficiency in English; additional languages are an advantage.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Fantastic work culture
• Flexible working options