Solo Quedan 24h : Manager Experience Engineering Reactjs (Bogotá)...

The Team Leader is responsible for overseeing day-to-day team operations, ensuring service, quality, and compliance standards are met. This role provides coaching, mentoring, and development opportunities to team members, supports workforce planning and scheduling, and manages escalations to deliver compassionate, efficient, and compliant healthcare member services. The Team Leader fosters a positive, productive environment that drives member satisfaction, employee engagement, and operational excellence.

Job Description

• Oversees daily team performance, ensuring service, quality, and compliance goals are consistently achieved.
• Provides coaching, mentoring, and development opportunities to strengthen team capability and engagement.
• Handles escalated member or provider issues, ensuring timely and empathetic resolution.
• Tracks and reports on team KPIs, attendance, and adherence, identifying areas for improvement.
• Partners with Trainers and Quality Analysts to reinforce training initiatives and improve member experience.
• Promotes a culture of accountability, service excellence, and teamwork within the unit.
• Supports workforce planning, scheduling, and resource allocation to meet call demand and service requirements.

Required Qualifications

Team Lead – TP

At TP, we’re looking for a Team Lead who manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end‑user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.

Team Lead – IT and Customer Service

The Service Team Lead is an entry‑level position responsible for supervising the daily workflow of a Customer Service team.

Creative Lead – Full Time (Remote)

About the Role : We’re looking for a Creative Lead – a hybrid thinker who can connect strategy, storytelling, and design. You'll guide creative direction across paid media, brand messaging, and key visuals, translating business goals into campaigns that resonate.

Technical Team Lead

Key responsibilities include managing a team of 5+ sourcing specialists across different categories, prioritizing projects, delivering savings, ensuring contract compliance, and driving supplier negotiations.

Required Qualifications – Technical Lead

Desired Qualifications – Technical Lead

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status. If you are a person with a disability and need a reasonable accommodation, please contact us. View our EEO Policy Statement and the Know Your Rights poster.

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