Site Lead [26 / 09 / 2025]...

Overview

General information

Requisition # R63128 | Locations International-COL-Bogota | Posting Date 09 / 07 / 2025 | Security Clearance Required TS / SCI | Remote Type Onsite | Time Type Full time

Description & Requirements

MANTECH seeks a motivated, career and customer-oriented Site Lead to join our team in Bogota, Columbia.

Responsibilities include but are not limited to :

• Responsible for the overall operation and sustainment of Enterprise Service Desk (ESD) activities within a rotating shift environment, ensuring consistent, high-quality end-user support.
• Provides supervision and leadership to ESD personnel, fostering a collaborative and high-performing team, including mentoring, coaching, performance evaluations, and identifying training needs.
• Performs in-depth problem analysis and troubleshooting, resolving complex technical issues escalated from Tier 1 support, and coordinating with vendors and third parties as needed.
• Monitors ESD operations for compliance with SOPs and adherence to Government-approved SLAs or delivery metrics.
• Analyzes ESD performance data, identifies trends and areas for improvement, and contributes to the ongoing optimization and continuous improvement of ESD operations.
• Participates in the implementation and ongoing improvement of the ESD, collaborating with other IT Teams and stakeholders, and provides direction and mentorship to subordinate staff.

Minimum Qualifications

Desired Qualifications

Clearance Requirements

Physical Requirements

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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