Personal Injury Legal Supervisor

As the Personal Injury Legal Supervisor (Team Lead) youll oversee a team of Demand Specialists guiding them in preparing high-quality demand packages and ensuring exceptional service for our clients. This role requires hands-on experience in personal injury law understanding case flow from intake through settlement medical treatment coordination and negotiation preparation.

Youll serve as a mentor quality controller and process optimizer helping the team achieve its goals while maintaining compliance and consistency with firm standards.

Key Responsibilities

• Supervise mentor and develop a team of Demand Specialists to ensure top-tier performance and case outcomes.
• Review demand packages for accuracy completeness and legal soundness prior to attorney review.
• Assign and monitor case progress daily to ensure all deadlines and KPIs are met.
• Identify bottlenecks and implement process improvements to enhance case turnaround.
• Conduct regular case and call audits to ensure proper client communication and documentation.
• Lead provider meetings to address delays clarify expectations and strengthen partnerships.
• Handle client escalations with empathy and professionalism to maintain satisfaction and trust.
• Track and analyze individual and team metrics providing coaching and accountability where needed.
• Collaborate with management on strategy performance reviews and training initiatives.
• Stay current on firm procedures ensuring all SOPs and training materials reflect best practices.
• Participate in recruiting interviewing onboarding and training new team members.

Qualifications :

Additional Information :

Work From Home Set-Up Requirements

Windows : Windows 10 Intel i5 (8th Gen) or 2ghz and 8 cores 16 GB RAM 256 GB SSD

Connection : Wired Ethernet preferred; 5 GHz Wi-Fi acceptable

Noise-canceling headset Preferably with a 3.5mm connection.

Remote Work : Yes

Employment Type : Contract

Key Skills

Anti Money Laundering,Arabic Speaking,Machinery Maintenance,Customer Service,AX

Experience : years

Vacancy : 1