(Solo Quedan 24h) Consultant, Technical Solutions...

Overview

Join or sign in to apply for the Consultant, Technical Solutions role at Visa. Visa is a world leader in payments and technology, with a mission to connect the world through the most innovative, convenient, reliable, and secure payments network. This role is client-facing and focuses on enabling new technical capabilities, promoting product adoption, and optimizing client performance.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

What’s it all about?

This role is at the forefront of Visa’s Client Success transformation by partnering with key Visa clients to maximize benefits realization and value from Visa products through performance optimization. You will work with Client Services, Sales and Product to drive Client Success outcomes in line with Visa’s Sales Account Plan. You will define and deploy client support and service implementation strategies, including automated tools to enhance the client experience and drive value for our clients and Visa’s strategy. This role serves as a functional specialist.

Main Job Tasks and Responsibilities

• Act as a point of technical contact for a shared portfolio of client accounts
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams
• Act as subject matter expert on all aspects of the push payment platform, from product behavior to deep technical expertise
• Provide technical implementation assistance to developers
• Perform business analytics and performance monitoring of live merchants and partners
• Provide eCommerce and payment acceptance consultative guidance and best practices to merchants and partners
• Educate merchants on ongoing enhancements of Visa services and how they may benefit their business
• Create, edit, and distribute client notifications and communications
• Participate in requirements, design, and rollout of new products and services
• Represent Client Support to other departments including sales, operations, product management, and product development
• Partner with Sales to build relationships with technical and business contacts across the account portfolio
• Stay current with industry and client trends and maintain strong knowledge of Visa products and services
• Identify operational opportunities with an eye toward scalability and document recommendations to increase client experience, service quality, and efficiency

Qualifications

Basic Qualifications

Preferred Qualifications

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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