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Solo Quedan 15h! Customer Success Manager Bogotá...

Solo Quedan 15h! Customer Success Manager Bogotá...

Servicio Latam ComxBogotá, Bogotá, Distrito Capital, CO
Hace 8 horas
Descripción del trabajo

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Customer Support,

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Who We Are

At Picnic, we're reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What You'll Do

  • Become the resident expert on our platform, processes, and policies.
  • Use correct troubleshooting processes, language, and structure to address customer complaints over a variety of support channels (e-mail, chat, phone, in-person, etc.).
  • Use good judgment and strong communication skills to ensure escalations are solved on the first try.
  • Quickly respond to customer inquiries to ensure 100% customer satisfaction.
  • Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed.

What We're Looking For

  • At least one year of experience in a track and trace or logistics role.
  • English proficiency at a C1 level.
  • Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
  • Preferred : Experience in a fast-paced, time-sensitive delivery environment.
  • Drive real impact : Be part of building the operational engine behind a fast-growing startup that's redefining how work gets done.
  • Own your city : Take full ownership of your city's performance and see the direct results of your ideas and execution every single day.
  • Work with purpose : Join a mission-driven team focused on making the workplace experience better for thousands of people.
  • Grow with us : At Picnic, there's room to grow—personally and professionally—as we scale and take on new challenges together.

    • What Else You Need To Know

    This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

    Ready to join us as we serve those who serve others?

    Customer Support

    Hoy

    Contract Type : Brick and Mortar

    Location : Date Published :

    Job ID :

    REF27117Y

    Company Description :

    We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

    Sutherland was founded 38 years ago Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

    Job Description :

    We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.

    Job Responsibilities :

  • Communicate complex information in a simplified and clear manner.
  • Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
  • Understand and empathize with customers when interacting with a wide range of different personality types.
  • Act as costumer voice and define and implement innovative solutions.
  • Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

    • Qualifications :

  • Understand and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms)."
  • Availability to collaborate with Product, Program, Marketing and Engineering teams.
  • Professional customer service skills : Solutions mindset, helping nature, passion for the Customer and the Customer Experience
  • Analytical problem-solving skills; linear and logical troubleshooting skills
  • Ability to work in a high pressure, highly flexible environment.
  • Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way"
  • Bachelor's degree or studies in Computer Science or a related field is preferred but not mandatory
  • Open to work onsite in our North Point (Torre Krystal) facilities.
  • Experience on salesforce will be appreciated.

    • Customer Support Consultant

    Hoy

    Passionate about the world of tech?

    What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

    Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

    Excited? Let's see what it takes

    What you will do :

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

    • What you need to succeed in this role :

  • Excellent English skills (B2 for both spoken and written)
  • Experience in customer support role
  • Analytical and research skills
  • Strong problem-solving mindset
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

    • Will be a great plus :

  • Experience with CRM systems

    • Benefits and Perks :

  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

    • Who we are :

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

    We work with clients from over 30 countries and speak over 60 languages.

    Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

    We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

    We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

    Visit our website : DISCLAIMER

    We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

    Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

    Customer Support Specialist,

    Hoy

    Who We Are

    At Picnic, we're reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

    What You'll Do

  • Become the resident expert on our platform, processes, and policies.
  • Use correct troubleshooting processes, language, and structure to address customer complaints over a variety of support channels (e-mail, chat, phone, in-person, etc.).
  • Use good judgment and strong communication skills to ensure escalations are solved on the first try.
  • Quickly respond to customer inquiries to ensure 100% customer satisfaction.
  • Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed.

    • What We're Looking For

  • At least one year of experience in a Customer Service role.
  • English proficiency at a C1 level.
  • Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
  • Preferred : Experience in a fast-paced, time-sensitive delivery environment.
  • Drive real impact : Be part of building the operational engine behind a fast-growing startup that's redefining how work gets done.
  • Own your city : Take full ownership of your city's performance and see the direct results of your ideas and execution every single day.
  • Work with purpose : Join a mission-driven team focused on making the workplace experience better for thousands of people.
  • Grow with us : At Picnic, there's room to grow—personally and professionally—as we scale and take on new challenges together.

    • What Else You Need To Know

    This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together.

    That's why all of our office-based teams work onsite, five days a week.

    Ready to join us as we serve those who serve others?

    Customer Support Representative

    Hoy

    We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.

    Job Responsibilities :

    Communicate complex information in a simplified and clear manner.

    Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.

    Understand and empathize with customers when interacting with a wide range of different personality types.

    Act as costumer voice and define and implement innovative solutions.

    Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

    Qualifications

    Understand and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms)."

    Availability to collaborate with Product, Program, Marketing and Engineering teams.

    Professional customer service skills : Solutions mindset, helping nature, passion for the Customer and the Customer Experience

    Analytical problem-solving skills; linear and logical troubleshooting skills

    Ability to work in a high pressure, highly flexible environment.

    Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way"

    Bachelor's degree or studies in Computer Science or a related field is preferred but not mandatory

    Open to work onsite in our North Point (Torre Krystal) facilities.

    Experience on salesforce will be appreciated.

    Customer Support Engineer

    Hoy

    Job Title : Customer Support Associate

    Required Experience – 4- 6 Years

    Essential Job Functions :

    Engage in current support channels (Live Chat, inbound email, support ticket system, etc)

    Troubleshoot a variety of technical issues in a powerful SaaS platform, fixing issues for customers or engaging with current SMEs as needed

    Explain and educate customers on product functionality and refer them to relevant documentation

    scalate suggestions on new features to the Product team on behalf of our customers and / or work in collaboration with Customer Success Managers to do so ssist in training and expanding our current Support function(s)

    dentify areas for strategic improvement regarding systems, processes, policies, and procedures

    Qualifications :

    Experience / Training :

  • 6 years of experience in Customer Support / Success
  • demonstrated career progression, including leadership impact
  • nterprise (B2B) Client Support experience with a SaaS product; ideally in IT / Healthcare IT landscape
  • Required Skills :
  • strategic thinker with strong analytical skills who can use data and resources to find solutions
  • trong organizational and time management skills.
  • xperience working with offshore support resources is preferred
  • ighly self-motivated
  • as worked with remote teams and effective communication in a digital / remote landscape (edited)

    • #J-18808-Ljbffr

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    Solo Quedan Customer • Bogotá, Bogotá, Distrito Capital, CO