GERENTE DE OPERACIONES

Job Description

Where will your career take you? We're not just any travel management company.

We help clients travel smart and achievemore.

Manager, Operations

Job Summary :

The Manager, Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing.

Essential Duties and Responsibilities :

Handling incoming requests -

• Strong understanding of a client policies and processes, determining the impact to the operation team as changes are implemented
• Strong understanding of a client policies and processes, determining the impact to the operation team as changes are implemented
• Has a strong understanding and accurately and provides direction on a large spectrum of travel supplier rules
• Maintains and seeks expansion of current knowledge of various industries (Travel Management, Account Management, Contact Center Operations, etc.)
• Supports BCD Travel and client driven initiatives
• Leads the effort or provides direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met

Quality and Service Excellence -

Teamwork and Communication -

General management responsibilities -

Required Qualifications :

Preferred Qualifications :