EXL Bogota, D.C., Capital District, Colombia
Senior Business Analyst
Job Description :
EXL is seeking a Business Analyst to join our team. This individual will act as a liaison between clients and internal teams, working closely with business stakeholders to understand requirements, analyze needs, and provide effective solutions. The role requires strong analytical skills, the ability to generate ad hoc reports, and support for operations workflows related to client and product management activities.
Responsibilities
- Understand the business needs of the client and translate them into product requirements
- Explain client requirements to delivery team and track progress of deliverables
- Understand the risk adjustment product, database and underlying reports
- Analyze data, generate trends and create ad hoc reports based on client requirements
- QA all deliverables before sending to the client
- Present results to the client effectively and address any questions and resolve issues
- Set up regular meetings with the client to understand any issues, updates or new requests. Create meeting agenda, take meeting notes and schedule follow ups
- Provide training to the client users
- Maintain involvement in the reporting, tracking and processing of change and enhancement requests
- Assist with coordination and prioritization of technology and service delivery dimensions of the analytics and operations team
- Assist with quality assurance of product and service offerings
- Manage administrative tasks such as user requests, compliance review and ad hoc user queries
- Follow up with clients on any outstanding requests
- Create relevant documentation and streamline current processes
- Participate in new initiatives and projects for pursuing growth deals
- Manage multiple projects, coordinate with cross-functional teams and maintain project trackers
- Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures and programs
Qualifications
Bachelor’s Degree or equivalent preferred4-6 years of experience in data analyticsPrefer client facing experience with ability to successfully achieve client deliverablesStrong research, analytical, personal organization, and time / project management skillsAbility to elicit requirements and create functional specifications to ensure compliance with stated business needs. Strong ability to communicate operation processes clearly in written and oral presentationsDesire to work within a fast-paced environment and ability to work in a team environment and be flexible in taking on various projectsBroad knowledge of processes and methodologies for systems development lifecycle, application management, and service delivery2+ years of direct experienceAbility to lead, track, and manage projects and work directly as a client-facing team memberExcellent Verbal and Written Communication skillsBusiness aptitude - Ability to clearly understand and comprehend business needsExperience in Data analysis, identifying trends and report generationStrong knowledge of Excel, PowerPoint and project management toolsHighly motivated and willing to learn and take directionExperience of working and collaborating with multiple teamsProject Management skills – Maintain project trackers, coordinate multiple projects, working with multiple teams and streamline processesAnalytic skills required - VBA, SQL, and background is a plusWhat we offer
EXL offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants.You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growthAnalytics requires different skill sets at different levels within the organization. At EXL, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniquesWe provide guidance / coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisorsSky is the limit for our team members. The unique experiences gathered at EXL sets the stage for further growth and development in our company and beyondSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
Research, Analyst, and Information TechnologyIndustries : Business Consulting and Services#J-18808-Ljbffr