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Overview

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About The Role

As a PeopleSoft Consultant, you will make an impact by supporting and improving critical financial applications within a dynamic technology project. You will be a valued member of the EPS team, responsible for incident management, root cause analysis, and system enhancements. Your technical expertise and problem-solving skills will ensure the smooth operation of PeopleSoft systems and contribute to the success of corporate operations.

In This Role

• Provide Level 2 support for application issues, diagnose root causes, and implement resolutions.
• Coordinate Level 3 support with resolver groups such as software engineers.
• Collaborate with service managers to deliver technical support and troubleshoot incidents.
• Monitor system performance and proactively detect bugs, misconfigurations, and bottlenecks.
• Support quality assurance testing for new applications to ensure functionality and usability.
• Conduct root cause analyses for recurring issues and implement long-term fixes.
• Generate reports and dashboards for applications and vendors for management review.

Work Model

This is a 100% remote position based in Bogotá, Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on project and client requirements. We will be clear about role expectations.

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