Software Architect

Overview

We are seeking a proactive and assertive ServiceNow Architect to join our vibrant Applications team. This role is perfect for a dynamic professional who thrives in a collaborative environment, courageously challenges the status quo, and is passionate about delivering impactful, scalable solutions through automation, AI, and modern IT operations.

About the Role

As a ServiceNow Architect, you will play a pivotal role in designing, optimizing, and supporting the implementation of ServiceNow solutions aligned with enterprise architecture standards. You will collaborate closely with business stakeholders, technical teams, and external partners to ensure the platform maximizes value across IT operations management (ITOM), application integration management (AIM), and customer-facing portals.

Responsibilities

• Design and implement scalable ServiceNow architectures across ITOM, AIM (Identity Management), and automation domains.
• Lead the integration of AI capabilities into ServiceNow workflows to enhance operational efficiency and decision-making.
• Architect and oversee the development of external-facing customer portals, ensuring secure and seamless access.
• Collaborate with Enterprise Architects and business leaders to align ServiceNow solutions with strategic objectives.
• Define and enforce architectural standards, best practices, and governance models.
• Provide technical leadership and mentorship to development teams and junior architects.
• Evaluate and recommend new ServiceNow modules, plugins, and third-party integrations.
• Ensure platform performance, scalability, and security in line with enterprise requirements.
• Stay current with ServiceNow releases and industry trends to continuously improve platform capabilities.

Qualifications

Preferred Skills

Pay range and compensation package

Equal Opportunity Statement

CTG's primary focus is digital transformation solutions that help its clients achieve the business outcomes they need to compete in today's marketplace : improved business performance, data-driven decision making, continuous innovation, and better customer experience. It therefore seeks to achieve an evolution in digital aspirations and desired business and IT outcomes, improving business performance, continuous innovation, and customer experiences.

#J-18808-Ljbffr