Consultor de Arquitectura de integracion

Position Description

GIC Global Integration Architect

Provide service/ support to customers using HCM integration with client's HR system of record on global platform GUIDING PRINCIPLES

• Responsible for client relationship regarding the global integration services
• Expected to co-ordinate internal communication across all Integration Service teams for the particular clients between EMEA, NA & APAC regions
• Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc..
• Responsible for managing global Change request Process and co-ordinate all regional/local service teams where local involvement is needed (global & local system maintenance and testing co-ordination)
• Responsible for consistency message and quality level of Client Service across all 3 regions
• Become a global CS single point of contact to the client global counter part's team for any discussion topics related to global functionality

TECHNICAL RESPONSIBILITIES

• Lead regular calls with clients to review global/local integration tickets
• Deliver a design and mapping for global integration tickets
• SPOC for any integration related topics for the clients and SRM/SCP at global level
• Advise clients on best practise of design and mapping on their SOR
• Facilitate super user training on integration
• Provide input to Global SRM and SCP for business review meetings
• Support integration consultants on reviewing, analysing and designing complex issues and Change Requests
• With the support of PM (when needed), co-ordinate technical activities related to the client integration issues & Change Requests across:
• all live GV/CSL payroll service teams
• eTime, Benefits, SF (for full scope), Insight Dashboard
• GETs and GSO (SFTP, SSO, authentication, GDPR,
• Products and SOR (WorkDay, Oracle, SuccessFactors)
• Implementation projects (GSD , PS, PM)
• Cooperate with above teams to avoid regression on live data and processes when new integration features are deployed by ADP product or by SOR (WD, OR, SF)
• Cooperate with GTT in regression testing after monthly Feature Pack
• Inform clients on new integration features released by ADP product
• Review and validate documentation provided by Implementation during Transition to Service.

PROBLEM RESOLUTION

• Take ownership of regular reviews of all open global tickets and regular updates to the client global team -- with the support of GSDM
• Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him/her by the first line relation center
• Analyze the problem on a global level, estimates and proposes the resolution process with the possible support of product management
• Take responsibility in co-ordination of all regional application support teams to deliver one global solution to the client
• Manage the configuration and test the changes and then ensure that they get available for the client
• Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality
• Participate in transition process between implementation phase to service support phase and review the learning points
• Participate in defining cross functional service scope, responsibilities and delivery list with client
• Ensure Internal communication and further co-ordination
• Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures
• Co-ordinate configuration and testing communication with local service application teams.