AWS Technical Lead Position Available

Overview

Job Opportunity : AWS Technical Lead

This role is ideal for someone with a strong technical background in managing and resolving complex AWS-related issues.

Responsibilities

• Stay up-to-date with the latest AWS technologies and best practices, sharing knowledge with the team.
• Monitor and manage support cases, ensuring they are progressing efficiently and escalated only when necessary.
• Act as the senior technical authority to resolve complex issues internally, minimizing escalations to AWS support.
• Hands-on troubleshooting : step in to troubleshoot and resolve advanced technical issues across AWS services (e.g., EC2, S3, RDS, VPC, Lambda).
• Process improvement : design and implement support workflows and preventive measures to reduce recurring issues.
• Enhance team knowledge through training sessions, documentation, and active knowledge sharing.
• Documentation & best practices : create and maintain technical documentation and SOPs.
• Mentorship : guide and support junior engineers, sharing expertise and helping them grow.
• On-call support : participate in a rotating on-call schedule for critical issues.

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