▷ [26 / 10 / 2025] Director, Product Management, Platforms (Bogotá)...

OverviewTitle And SummaryDirector, Product Management, PlatformsTeam Overview : The Cardholder Services (CHS) team at Mastercard delivers best-in-class travel, everyday, and insurance benefits that are embedded in card products. CHS is responsible for the end-to-end strategy, sourcing, and scaling of benefit offerings through strong vendor partnerships and cutting-edge technology. The team manages the global P&L;, supplier agreements, oversees vendor and technology roadmaps, and drives alignment across general Mastercard teams.Role Overview : The Director of Product Management will join Mastercard's Cardholder Services (CHS) team to manage the digital platform at the heart of the CHS ecosystem. The Benefits Platform serves as the main system of record for cardholder benefit eligibility and content, enabling real-time benefit verification, customer-facing benefit experiences, and seamless integration with contact centers to ensure Mastercard cardholders enjoy consistent, high-quality benefits wherever they are.This key Director role will be accountable for leading Benefits Platform product strategy end-to-end, partnering closely with engineering teams to enhance platform capabilities and deliver roadmap priorities. The Director will drive platform growth by expanding vendor integrations and customer adoption, leveraging innovative technologies to enhance platform features and addressing all aspects necessary to bring product features to market, including go-to-market strategies, pricing, sales training, and technical documentation. Additionally, this role will ensure alignment across the shared services that support the Cardholder Services program.ResponsibilitiesOwn the vision and strategic roadmap for the Benefits Platform, developing 3-5 year enhancement strategies to grow platform adoption through innovative digital transformation initiativesLead product ownership of the platform and all related services, partnering with engineering teams to deliver roadmap priorities and enhance platform capabilities for new feature developmentDrive platform growth by expanding vendor integrations and increasing the number of customers fully configured in the platform, focusing on adoption strategies that help vendors grow business and enable issuers to save costs and improve customer experienceExecute on a vision to build feature-rich platform capabilities that create value for all partners, including personalized benefits for cardholders and seamless integration points for benefit administrators and vendorsCommercialize platform features and services through sales materials, case studies, and partnership with Business Development teams to drive sales and support customer engagementsEnsure alignment across shared service providers including Delivery, Billing, and Customer Experience teams, representing Cardholder Services needs and requirementsEffectively negotiate with partners and technology vendors to optimize result and alignment to Cardholder Services and broader Mastercard objectivesManage business cases for new investments, co-own program KPIs trackingEnsure compliance with Privacy and Legal requirements for sensitive cardholder dataLead and develop direct reports, promoting professional development and growthSkills & Qualifications5+ years of experience in Product Management, Strategy Development, or Technology ConsultingAdvanced degree such as MBA or Master's in quantitative field preferredProven track record of launching digital products and effectively working in matrix environments across technology teamsDomain expertise in technology solutions including APIs, web hosting, tokenization, and SSO, with understanding of data privacy principles for protecting sensitive cardholder and transaction dataExperience with customer feedback gathering, needs assessment, and driving exceptional customer experience outcomes in digital product environmentsDemonstrated success in strategic thinking and independent executionCritical thinking skills to question status quo and drive business changeOutstanding collaboration skills with ability to build relationships across Engineering teams, regional stakeholders, and diverse product organizations within Mastercard's matrix structureStrong communication and presentation abilities with experience adapting messaging for diverse stakeholdersCorporate Security ResponsibilityAll Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must : Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines. #J-

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