Business & Experience Manager (Aplica ya)...

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

You will be required to report to buildings you manage each day and will be the owner of the Member experience in each building in your portfolio, generally 2-4. You will also be responsible for ensuring we are meeting our member’s needs and our WeWork global standards and targets on member experience satisfaction.

Membership Engagement & Retention

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following :

• Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee.
• Ensure all accounts within your buildings have an assigned point of contact.
• Meet with members to resolve issues, process member terminations, and other issues of complexity.
• Serve as a point of escalation and be a final decision maker on WeWork policies and procedures to members.
• Monitor the member escalation process to ensure alerts are being properly addressed.
• Be accountable for member retention, Net Promoter Scores (NPS), and overall member satisfaction.
• Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs.
• Lead building site tours for VIPs as needed.
• Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.

Building Operations And Management

Team Management

Budget Setting & Expense Tracking

About You

We’d love to hear from you if you meet the qualifications below :

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

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