Overview
General Manager – LATAM Operations (Telecom, VoIP & Cloud Services)
Location : Bogotá, Colombia
We are seeking an experienced General Manager to lead our Latin America (LATAM) office. This executive role encompasses overseeing daily operations, managing human resources functions, leading the team, and cultivating an organizational culture that aligns with our company's values and business objectives. The position requires working on-site and involves a mix of responsibilities in both Human Resources and administrative functions.
The ideal candidate will bring a strong background in the telecommunications, internet, and VoIP phone services industry, including familiarity with SIP (Session Initiation Protocol). They will play a key role in aligning our technical and operational goals and will be instrumental in building and sustaining a high-performance team dedicated to achieving operational excellence.
Key Responsibilities
Lead LATAM operations as the senior leader, reporting directly to U.S. executive leadershipOversee daily office operations, ensuring efficient workflows and team alignmentImplement, monitor, and enhance operational processes and KPIsEnsure compliance with local labor laws and regulationsHuman Resources & Talent Management
Lead all HR functions, including recruitment, onboarding, performance management, and offboardingConduct interviews, make hiring decisions, and manage employee terminations when necessaryAdminister quarterly performance reviews and recommend salary adjustments or promotionsHandle employee grievances, disciplinary actions, and conflict resolutionFoster a positive, inclusive, and high-performing work cultureTeam Development & Culture
Build and maintain an office culture that reflects the company's mission and valuesPromote employee engagement, training, development, and retention initiativesLead by example to create a work environment that motivates and inspires staffOrganize team building and culture-driven eventsCollaboration & Reporting
Serve as the liaison between the LATAM team and U.S. headquartersProvide regular reports and updates to executive leadership on operations, staff performance, and office needsCoordinate closely with all departments to ensure cohesive operationsQualifications
Familiarity with U.S. work culture, time zones, communication standards, and accountability practices is requiredBachelor’s degree in business administration, Management, Human Resources, or a related fieldMinimum of 5 years in an operations or general management role, preferably within the telecommunications or tech services industryProven experience in managing teams, overseeing HR processes, and driving organizational growthValid U.S. visa is requiredFluency in English and Spanish is required; proficiency in Portuguese is a plusStrong leadership, communication, and interpersonal skillsComprehensive understanding of LATAM labor laws, HR best practices, and business operationsAbility to work on-site and lead in a fast-paced, dynamic environmentPreferred Skills
Experience scaling remote or hybrid teamsPrior experience establishing new offices or operationsStrong background in the telecommunications, internet, and VoIP phone services industry is highly preferred. Candidates must demonstrate a solid understanding of the operational challenges and best practices within this sectorCompensation & Benefits
Paid Time Off (PTO) : 1 PTO day per quarter and 2 PTO days in the final quarter, totaling 5 PTO days per yearObserved Public Holidays : New Year / 's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas DayRecognition Programs : Excellence Fund – $6,000 USD award vested after completing 2 years of service; renewable annually for consistent high performance; funds can be withdrawn after 5 years of continuous employmentAdditional Benefits : Holiday cash back gifts, recognition awards, health insurance for LATAM-based employeesThis is an on-site position in Bogotá, Colombia.
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