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Customer Success Manager (LatAm) [Quedan 3 Días]...

OptimoveBogotá, Bogotá, Distrito Capital, CO

Hace 10 horas

Descripción del trabajo

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast‑growing startup, we’re on the cusp of our next growth spurt. It’s the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

The Customer Success Manager (CSM) is an essential client‑facing role within the Gaming and Retail verticals. As the main point of contact for clients, the CSM drives value, enables product adoption and usage success, and delivers meaningful business results. The role requires highly effective time management, people skills, and strong analytical capabilities.

Responsibilities

Own overall client relationship and direction of the account within the customer organization team, enabling your client to unlock meaningful business results from their partnership with Optimove
Understand your client's business, revenue model, market, challenges, and key competitors so that you can work with them to implement relevant and meaningful cross‑channel marketing campaigns
Become an Optimove platform and product expert, so that you can provide training, guidance and advice to help your clients translate their business objectives into usage and implementation within the platform
Lead with Best Practices, Recommendations, and Context specific to the Retail & eCommerce verticals
Establish a trusted and strategic relationship with each client
Be a strategic connector across ~7 internal teams, ensuring the right resources from Optimove engage with key stakeholders at your clients
Be the customer's advocate internally by communicating requests and issues across departments
Communicate major product updates and releases ensuring clients enact changes

Requirements

3-5 years of experience in customer‑facing roles

Marketing technology experience preferred

English professional proficiency required

Extremely strong presentation and communication skills

1-2 years of experience working with Gaming, Casino, or Sportsbooks clients preferred

Working with Enterprise Clients ($100m annual revenue +) preferred

Highly organized and motivated on a multitude of levels; proficient in structuring customer calls, meetings, milestones, follow‑ups, creating long‑term account plans, and balancing internal needs and improvements

A curious and creative thinker who is willing to study and understand their customers' business and come up with ideas for how to help them grow through CRM and digital experiences

Extreme agility, seeing challenges as opportunities and remaining consistent in changing environments, contributing to continuous improvement for our customers, peers, and cross‑functional teams; growth mindset with continuous learning, improvement, and experiences that push you out of your comfort zone; receptive to feedback

Experience training and enabling multiple client personas on software, analyzing and reporting value, and simplifying complex or technical concepts in communication; fast learner who can understand and articulate technology at any level

Ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, clear, efficient, and effective manner

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Quedan Manager Latam • Bogotá, Bogotá, Distrito Capital, CO