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IT Generalist

SOFTGIC S.A.S.Medellin, ANT, co

Hace 24 días

Tipo de contrato

Quick Apply

Descripción del trabajo

Job Description

At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that’s our #Coolture. Join us in our mission to make life easier through technology and become part of our team as an IT Generalist.

Responsibilities :

Manage users in Windows Terminal Server environments, both on-premises and hosted.
Administer and support Fortinet firewalls and other network devices (WAN, LAN, VPN).

Provide remote support to customers, resolving incidents related to :

Local LAN issues.

Firewall policies and routing.

Windows print services.

Server backup and recovery.

Act as a remote administrator for customer servers :

User account management.

Shared file administration.

Windows Server print queue configuration.

Act as a remote administrator for Fortigate firewalls :

Site-to-site and dial-up VPN configuration.

Group and policy management.

VLAN configuration and basic network troubleshooting.

Document resolutions in the case tracking system following established standards.

Build strong relationships with customers and team members.

Handle after-hours and emergency requests on a rotational basis.

Nice to Have (Optional) :

Experience administering and troubleshooting firewalls (CISCO, Fortinet, Palo Alto, etc.)

CompTIA Network+ certification or equivalent demonstrable skills.

Requisitos

Requirements :

Minimum 2 years of experience in a technical customer support role.

CompTIA A+ certification or equivalent demonstrable skills.

Ability to type efficiently while documenting cases during communication.

Excellent written and verbal communication skills, with the ability to translate technical terms into simple language.

Ability to work independently and leverage available resources to resolve customer issues.

Requirements