Senior Customer Engagement Manager (#4044)

Work type: Office/Remote Technical Level: Senior Job Category: Business Development Project: Engagement

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

We are looking for Senior Customer Engagement Manager to join our team business development team. The pipeline of potential prospects includes enterprise-size, Fortune 100 and Fortune 500 companies, and requires direct interaction with clients’ top executives and decision-making stakeholders. Senior Customer Engagement Manager shall strongly drive sales process, get things done with regards to final sales deliverables, support sales company standards and practices, maintain selling behaviors, create positive work climate and foster accounts growth and further development.

Functions:

• Coordination and ownership of the overall sales process, from initial contact to the contract execution
• Management of inbound pipeline, evaluating the most prospective opportunities, and developing and implementing strategies to convert them into new business
• Prepare related documentation and artifacts as part of the client's offering (proposals, commercial offers, RFI/RFP responses, tender documentation, targeted presentations, etc. necessary to convert an enterprise-size client)
• Keeping an accurate database of developed artifacts and maintaining proper and systematic CRM records (SalesForce)
• Tight cooperation with internal company units/stakeholders and following established processes to ensure smooth project kick-off
• Acting in compliance with all Company Policies & Procedures

Requirements:

• Min 5+ years of experience working as EM/Sales Manager, SPM/Delivery Manager, and Tech/QA Lead directly involved in customer communication, qualification, business needs understanding, able to construct clear sales messages and work on sales strategy within the presales team
• M.S./M.A. degree
• English - advanced; German, or other foreign language will be an advantage
• Lead qualification and the client’s business need understanding
• Sales process management, including internal and external stakeholders management
• Sales documentation preparation, with availability to address customer, needs up to the point within predefined sales strategy and business model
• Sales strategy development and implementation within a joint presales team
• Company presentation from the perspective of expertise, portfolio and delivery capabilities
• IT industry knowledge and IT outsourcing specifics (SDLC, Software Development Methodologies, Technologies, Estimation Techniques, PM practices, sales quota preparation etc.)
• IT industry sales (outsourcing in particular), such as emotional intelligence, prospecting, negotiations, deal closure etc.
• Typical Services/Cooperation Models of the IT Outsourcing Industry and Billing Models
• Business communication, correspondence, and business ethics
• High analytical skills (ability to analyze and recognize potential client's needs and find appropriate solutions)
• Strong project management and risk management skills
• Time management and self-organization skills
• Result orientation and ability to provide results in short-term
• Superior presentation skills
• Proactiveness, ability to multitask
• Available for business travel

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers