Customer Success Manager (13 / 10 / 2025)...

Overview

About Us

Our leading SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise : Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About this Position :

As a Customer Success Manager at G-P, you will be at the forefront of delivering exceptional customer experiences. This role offers the chance to work with customers to drive retention, growth, and advocacy.

Responsibilities

• Customer Engagement : Manage all post-sales activity for G-P’s customers through onboarding, progressive adoption activities, operational day-to-day support, relationship-building, product knowledge, planning and execution.
• Develop a trusted relationship with key customer contacts by delivering consistently responsive and best-in-class customer service; being customer-focused and consistently honoring commitments.
• Fully accountable for customer retention by conducting occasional check-in calls across a wide range of customers for tactical items and performing strategic business reviews, with the ultimate focus on minimizing churn.
• A key measure of success will be your ability to maintain the highest levels of CSat and NPS for your assigned customers.
• Continually monitor and update customer health records.
• Sales Excellence : Develop high-level knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.
• Educate decision makers of assigned accounts on G-P’s value proposition aligned to customer's business objectives and articulate how G-P solutions can help them achieve their business outcomes.
• Proactively seek out and be fully accountable for revenue growth of your customers through expansion, cross-sell, and up-sell opportunities through both inbound and outbound approaches; seek opportunities to expand key customer contact networks to unlock potential of how G-P’s products can support across the customers’ business.
• Establishes the competitive advantage by developing value-proposition presentations and specialized business plans for customers that drive business outcomes and align the right solution for customer needs to generate expansion opportunities.
• Responsible for outreach to customers who have left within the previous 12 months by keeping them aware of changes to G-P’s offerings and services.
• Customer Advocacy : Function as the “voice of the customer” and provide feedback to internal teams, including Product, Sales, Operations, Billing, etc. on how G-P can better serve our customers.
• Help identify customers who would be good references and work with Marketing to create case studies.
• Product & Industry Expertise : Proactively build and maintain strong knowledge of G-P’s product landscape, solutions, and business priorities; strong GPP knowledge, and can share best practices and train customers to drive product adoption; gain understanding of competitive landscape to demonstrate differentiation to customers.
• Project Management : Support customers in projects to enable a seamless implementation of G-P’s products, onboardings and offboardings; participate in cross-functional projects that impact the evolution of our customer experience, leveraging your experience and best practices to drive projects to completion.

What we are looking for

Minimum Requirements

Preferred Qualifications

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.

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