Production Technology Engineer (Solo Quedan 24h)...

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does an IT analyst do at Hogarth?

The IT Analyst will be responsible for providing on-site technical support to employees, ensuring the smooth operation of hardware, software, and network services within the local office. This role plays a key part in maintaining business continuity by addressing user issues efficiently and supporting the implementation of global IT initiatives. The analyst will serve as a liaison between local users and regional or global IT teams, ensuring alignment with corporate standards and best practices. Additionally, this position is responsible for enforcing compliance with internal IT policies, managing technical assets, and contributing to a secure and efficient work environment. A strong service mindset, technical troubleshooting skills, and the ability to work independently are essential.

Key Responsibilities

Provide on-site IT support to employees, including troubleshooting hardware, software, and network issues.

Ensure timely resolution of technical incidents and service requests, maintaining high levels of user satisfaction.

Install, configure, and maintain workstations, printers, mobile devices, and IT peripherals.

Coordinate with regional and global IT teams to implement corporate standards, system updates, and security protocols.

Enforce compliance with corporate IT policies and procedures, including data protection, equipment use, and access controls.

Support the rollout of global initiatives such as new tools, systems, or process improvements.

Maintain accurate records of incidents, equipment inventory, and software licenses.

Train and guide users on corporate tools and IT best practices when needed.

Requirements

2–4 years of experience in IT support or help desk roles.

Proficiency in Windows OS, Office 365, Active Directory, remote desktop tools, and basic networking.

Experience with IT asset management, ticketing systems (e.g., ServiceNow, Jira, Freshservice), and user administration.

Basic knowledge of ITIL framework is a plus.

Intermediate to advanced English level (spoken and written) for coordination with global teams.

Strong understanding of corporate IT compliance, data security policies, and internal controls.

Ability to manage priorities independently and work under pressure.

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Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

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