Job Description
Essential Job Functions
- Manage business process improvement projects from initiation to completion, ensuring optimal customer and client experience
- Collaborate with team members to identify process optimization opportunities
- Execute process enhancements and track performance metrics
- Communicate with stakeholders and report on project status
- Assist in resource allocation and planning
- Develop and maintain relationships with key stakeholders
- Act as a problem‑solving resource for team members
- Stay informed about industry trends in customer experience and process optimization
Basic Qualifications
Bachelor's degree in a relevant field or equivalent combination of education and experienceTypically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar roleProven experience in business process services and project managementExperience in managing business process improvement projectsProficiencies in process analysis and improvementA continuous learner who stays abreast with industry knowledge and technologyOther Qualifications
Advanced degree in a relevant field a plusRelevant certifications (e.g., CAPM, Business Analysis Professional) a plusAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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