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Customer Success Manager

Customer Success Manager

onebeatColombia, CO
Hace 11 días
Descripción del trabajo

We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. This role blends account ownership, project execution, and strategic collaboration across internal teams. You will manage a customer portfolio and drive measurable outcomes aligned with client business goals.

What You Will Do :

Customer Portfolio Management

  • Own a book of business, driving overall account health and satisfaction.
  • Conduct regular cadence calls, QBRs, and strategy sessions with customers.
  • Monitor adoption and system usage, identifying risks and growth opportunities.
  • Retain and grow accounts through proactive engagement and value delivery.

Onboarding & Delivery Execution

  • Lead customer onboarding and ensure seamless go-lives.
  • Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
  • Track milestones, dependencies, and risks with precision.

    • Customer Growth & Expansion

  • Identify upsell and expansion opportunities through ongoing engagement.
  • Collaborate with Sales and Account teams to support growth initiatives.
  • Drive customer outcomes and long-term value realization.

    • Cross-Functional Collaboration

  • Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
  • Share customer feedback with internal teams to inform product improvements.

    • Reporting & Visibility

  • Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
  • Provide regular updates to senior leadership on customer health, risks, and success metrics.
  • 2–5 years of experience in Customer Success or Project Management within a SaaS company.
  • Hands-on experience with inventory planning, supply chain operations, and retail offer processes (e.g., assortment / merch planning, demand forecasting & replenishment, pricing, promotions / markdowns).
  • Bachelor’s degree required; Industrial Engineering preferred.
  • Fluency in English is a must.
  • Excellent communication and relationship-building skills.
  • Strong analytical skills; proficiency in Excel required, SQL a plus.
  • Highly organized, dependable, and comfortable managing multiple priorities.
  • Ability to work cross-functionally.
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    Customer Manager • Colombia, CO