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Aplicar en 3 Minutos! Customer Success Manager...

EonEstados Unidos, Cesar, CO

Hace 8 horas

Descripción del trabajo

Overview

Customer Success Manager role at Eon. We are seeking a highly motivated Client Success Manager to join our team. The CSM is the account owner for a portfolio of strategic clients and is responsible for effective program utilization and value management, ultimately driving high engagement with program outcomes.

About the role

At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management (EPM) identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With solutions across multiple disease states, we drive adherence to care pathways so that more patients are seen and survive. Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, from small health systems to large national IDs. We have a dynamic team focused on results, with opportunities in Denver and remote work.

Responsibilities

Serve as the primary point of contact for a portfolio of clients, ensuring high adoption, satisfaction, and measurable outcomes.
Build and maintain strong relationships with key client stakeholders, including end-users and administrators.
Monitor client health using engagement and usage metrics; proactively identify risks and opportunities.
Lead regular client meetings to review goals, performance, and success metrics; prepare agendas and coordinate across internal teams.
Deliver ongoing education to drive product adoption.
Understand and track contract terms, program scope, and client-specific goals.
Act as the voice of the customer internally, collaborating with product, sales, and implementation teams to drive continuous improvement.
Support client retention and growth by driving satisfaction, advocacy, and expansion opportunities.

Qualifications

Bachelor’s degree preferred, or equivalent combination of education and relevant experience.

3+ years in customer success, account management, or client-facing roles within healthcare; experience with digital health vendors or providers strongly preferred.

Data-driven mindset with a track record of using metrics to improve client outcomes and engagement.

Comfortable engaging with clinical stakeholders and understanding clinical workflows.

Strong organizational and prioritization skills in a fast-paced, evolving environment.

Effective communicator and collaborator with strong interpersonal skills.

Self-motivated, resourceful, and able to work independently as well as part of a team.

Proficient in standard business software (e.g., Google Suite).

Passion for helping others and a creative, solutions-oriented approach to challenges.

What’s in it for you

Health insurance

Flexible vacation time

Paid Maternity and Paternity leave

Professional development and career growth opportunities

Awesome team members

Check us out at eonhealth.com!

EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.

Details

Seniority level : Associate

Employment type : Full-time

Job function : Information Technology

Industries : Hospitals and Health Care

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Aplicar En • Estados Unidos, Cesar, CO