Job Description
This is a remote position.
Highlights :
- Mon-Fri, 9AM - 5PM Glenmont, NY time
Key Responsibilities
Work Order Management : Review and prioritize incoming maintenance requests, ensuring accurate and timely closure of work orders.Vendor Coordination : Schedule and manage vendors to complete maintenance tasks in a timely and cost-effective manner.Material Ordering : Order necessary materials and equipment for maintenance jobs and ensure they are delivered on time.Tenant Communication : Coordinate with tenants to schedule work, ensure satisfaction, and follow up for feedback and reviews after maintenance tasks are completed.Documentation and Compliance : Ensure contractors are properly closing work orders and including all necessary documentation such as photos, videos, notes, and invoices.Monitoring KPIs : Track and monitor key performance indicators (KPIs) related to the speed and quality of work order resolution, making adjustments as needed to meet company goals.Feedback and Coaching : Provide constructive feedback to contractors to improve performance and adherence to procedures.Crisis Management : Effectively handle communication with tenants who may be in distress, offering solutions while maintaining professionalism.System Improvement : Evaluate and improve existing processes and systems for managing maintenance requests, ensuring maximum efficiency and customer satisfaction.What We’re Looking For
Minimum 3+ years of direct experience in property management, facilities coordination, or a maintenance scheduling / dispatch role.Proven experience managing high-volume work orders (e.g., 50+ active work orders weekly).Demonstrated experience in sourcing, onboarding, scheduling, and managing external contractors / vendors.Prior experience managing and resolving sensitive tenant or customer issues, including crisis / distress communication.Proficiency in using CRM systems or databases for tracking tenant interactions and vendor performance history.Ability to negotiate favorable terms and rates with vendors and efficiently manage material ordering budgetsExcellent organizational skills with the ability to prioritize urgent requests and manage multiple simultaneous tasks under strict deadlinesIndependent Contractor Perks
With HMO Coverage for eligible locationsPermanent work from homeImmediate hiringSteady freelance jobZR_27984_JOB
Requirements
Highly Organized : You excel at structuring tasks, managing priorities, and keeping track of details. Resourceful & Proactive : You know how to find answers, think critically, and solve problems without waiting for instructions. Confident & Clear Communicator : You feel comfortable handling inquiries and making decisions. Tech-Savvy : Comfortable using digital tools, automation, and cloud-based systems to streamline operations. Trustworthy & Reliable : We value honesty and commitment—our team is built on integrity. Growth-Oriented : You want to advance within a fast-growing company with leadership opportunities.
