[15 / 10 / 2025] Quality Supervisor...

All applicants are invited to apply for the Quality Supervisor role at TaskUs.

About TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture has enabled TaskUs to expand to approximately 45,000 employees globally, with presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

What We Offer : At TaskUs, we prioritize employees / ' well-being with competitive salaries and comprehensive benefits. We promote a People First culture through departments such as Total Rewards, Wellness, HR, and Diversity, and encourage internal mobility and professional growth within TaskUs.

Responsibilities

• Calculate monthly audit targets and distribute work among QAs
• Drive audit target completion
• Gather inputs from QAs based on audits for briefings and training needs
• Create Daily Briefing Documents for TLs to cascade to the floor for continuous improvement
• Report performance on a daily / weekly / monthly basis
• Suggest process or system improvements with quantified opportunities based on customer concerns
• Attend Weekly Business Review with Campaign TL / OM / Client
• Coordinate with Training to develop training needs analysis
• Participate in strategic projects for the campaign / LoB
• Interview, onboard and train new QAs
• Provide coaching on the use of quality tools and analysis
• Complete weekly coaching sessions with QAs
• Maintain QA performance data and conduct quarterly performance reviews
• Maintain change management logs for Quality Form and Rubric / Legend / Definitions
• Drive quality initiatives, contests and campaigns for the assigned span
• Stay updated as SME for the campaign / LoB

Qualifications

Soft Skills

Compliance and Career Information

How We Partner To Protect You : TaskUs will not solicit money during the application process or require payment to proceed with your application. Please communicate only with authorized TaskUs recruiters.

DEI : TaskUs values diversity and is committed to equal access to opportunities. If you need reasonable accommodations during the hiring process, please let us know. TaskUs is an equal opportunity employer and supports an inclusive environment.

We invite you to explore all TaskUs career opportunities and apply through the provided URL : https : / / www.taskus.com / careers / .

Req Id : R_2509_12795

Posted At : Wed Sep 17 2025 00 : 00 : 00 GMT+0000 (Coordinated Universal Time)

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