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▷ (Busqueda Urgente) Customer Success Manager...

Emapta GlobalBogotá, Bogotá, Distrito Capital, CO

Hace 1 día

Descripción del trabajo

Redefine the Deposition Experience with Next-Gen Legal Technology

The verdict is clear : legal services are going global, and so can your career. From Colombia, you'll collaborate with attorneys and firms across borders, shaping how depositions are managed in the digital age. Gain international exposure, sharpen your practice, and rise to the next level in legal tech.

Your Role in the Team

Be part of our client's team as a Customer Success Manager and take ownership of the post-sale relationship with law firms. You will drive client satisfaction, repeat usage, and long-term partnerships while ensuring a seamless deposition experience through world-class legal technology solutions.

Shift : Day Shift (09 : 00 AM - 06 : 00 PM Central Time)

Work setup : Remote / Work from Home

What's In It for You

5-day work week
Work from home arrangement
20 vacation days in total
Fully customized Emapta laptop and peripherals
Direct exposure to our clients
Diverse and supportive work environment
Unlimited upskilling through Emapta Academy courses

What You'll Bring

3 to 7 years of experience in Customer Success, Account Management, or Sales in a SaaS or legal-tech environment

Strong analytical skills; ability to interpret usage data and cohort retention metrics

Excellent communication skills (native English speaker) and proven relationship-building ability with attorneys, paralegals, and operations teams

Self-starter mindset with the ability to manage a high-volume portfolio of accounts

What You'll Do

Serve as the primary contact for a portfolio of PAYG (Pay-As-You-Go) law firm accounts after their first deposition

Drive repeat deposition bookings and monthly spend by ensuring flawless scheduling, transcript delivery, and client experience

Identify accounts with enterprise potential; collaborate with Senior AEs to design pilots and provide usage / ROI data for contract negotiations

Execute expansion motions by cross-selling additional practice groups and upselling to annual or multi-year contracts

Monitor cohort metrics (Gross Revenue Retention, Net Revenue Retention) and act proactively to prevent churn

Provide product feedback to help shape the roadmap and improve customer experience

Who You'll Be Working With

Our client is building the future of depositions with best-in-class virtual solutions. Their tech-enabled platform, integrated with Zoom, provides immediate access to synced transcripts, video recordings, and digital tools-cutting costs by up to 50% while boosting efficiency. By digitizing every aspect of the deposition process, they empower law firms, insurers, and legal professionals to save time, reduce costs, and deliver superior results. With a mission to expand access to justice while fostering sustainability, our client is transforming the way the legal industry operates worldwide.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry.

Emapta is an equal opportunities employer and welcomes applications from diverse candidates.

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Busqueda Urgente • Bogotá, Bogotá, Distrito Capital, CO