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Overview

Lean Solutions Group is a company dedicated to providing staffing services for various companies in the United States. Our main market is the Logistics and Transportation Industry; however, we tailor to other Industries as well. We currently have over 7.000 staffers and 6 branches. Our main goal is to connect local talent with international companies.

We are looking for top-notch talent for the Senior Operations Manager role.

Position

The Senior Operations Manager is the main point of contact for high-demand accounts within the delivery division. This role is responsible for ensuring customer satisfaction, managing escalations, supervising key operational processes, and driving continuous improvement. The position requires strong leadership, problem-solving, and communication skills to build positive client relationships, support internal teams, and align operations with divisional goals. It’s an excellent opportunity for a professional eager to contribute to operational excellence and business growth in a dynamic, fast-paced environment.

Responsibilities

• Acting as the primary Point of Contact (POC) for strategic and high-demand accounts.
• Managing and resolving operational escalations, ensuring effective issue resolution.
• Overseeing client-related processes such as hiring, payroll, leave requests, and billing.
• Monitoring and analyzing KPIs, productivity reports, and performance trends.
• Supporting training programs for Operations Managers and internal teams.
• Participating in client check-ins, QBRs, visits, and other account-related meetings.
• Identifying upselling and cross-selling opportunities with existing clients.
• Implementing Management By Walking Around (MBWA) to strengthen engagement and detect areas for improvement.
• Ensuring compliance with company processes, confidentiality, and operational standards.
• Supporting initiatives related to quality, health & safety, and information security policies.

Education / Experience

Seniority level

Employment type

Job function

Industries

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