OCR Shift Supervisor

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a OCR Shift Supervisor for their Gaming studio in Bogota, Colombia.

Position :  OCR Shift Supervisor

Location : Bogota, Colombia

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

• Maintain positive relationships with internal and external stakeholders, ensuring excellent service delivery.
• Ensure all activities are carried out in accordance with company policies, procedures, and service standards.
• Collaborate with teams on day-to-day operational activities and provide guidance or assistance when required.
• Support players / customers when needed and ensure a welcoming, engaging, and enjoyable environment.
• Supervise staff schedules, attendance, task assignments, rotations, and breaks to maintain smooth operations.
• Conduct periodic staff assessments and provide constructive feedback to encourage professional growth.
• Promote a respectful, transparent, and professional workplace culture, ensuring open communication with employees.
• Actively participate in initiatives that support the company’s development and long-term goals.

REQUIREMENTS :

BENEFITS :