R1647281 Genesys CloudCX Business Practice Architect

Description

Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in its goal to be the Premier Systems Integrator and Managed Services Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to our customers’ success.

Must be located in Central or Eastern Time Zone.

Your Impact :

Provide technical product leadership within the Solution Architect and Development teams and throughout the Professional Services organization both in person and remotely

Monitor Genesys product roadmap and communicate to pertinent stakeholders

Identify new opportunities to leverage within Genesys platform, plus identify roadmap impacts to current processes / offerings

Provide technical product expertise during sales opportunities

Develop and deliver technical Proofs of Concept

Develop and deliver technical presentations

Build and demonstrate Genesys capabilities including Architect flows for inbound call, email, web messaging and other digital channels, ACD functionality such as telephony and skill based routing, outbound campaigns, quality assessment, workforce management

Review RFP / SOW requirements while leading solution design and delivering / refining solution completion estimates in support of our sales organization.

Qualifications :

7 years of experience with technology solution delivery and integration, consulting experience working with Fortune 500 companies

4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations / migrations of large enterprises

Experience migrating from Genesys PureCloud a plus

Knowledge of contact center tools and processes

Experience with Amazon Web Services

Experience with Azure, Google Cloud, Machine Learning, and Generative AI a plus

Knowledge of other contact center platforms  such as Amazon Connect a plus

Experience interacting with customers, organization members, and senior-level personnel, potentially up to C-suite

Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.

A bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience

Genesys Cloud : AI – Digital Bots & Knowledge

Achieved the following certifications :

Genesys Cloud CX : Professional

Genesys Cloud CX : Architect

Genesys Cloud CX : Developer

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location : CRI Work-at-Home

Language Requirements :

Time Type :

Full time