Principal Solution Consultant...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Resumen de perfil de puesto

The Solutions Consultant Advanced is a hybrid business strategist and technical expert, responsible for bridging client objectives with the capabilities of Genesys Cloud CX. This role partners with customers to design, demonstrate, and deliver end‑to‑end experience orchestration strategies that combine innovation, data, and empathy to elevate customer engagement.

Key Responsibilities

• Consultative Leadership : Engage executives and CX leaders to uncover business challenges and translate them into digital experience strategies powered by Genesys Cloud CX.
• Solution Design & Architecture : Architect scalable, secure, and integrated CCaaS solutions that unify voice, chat, digital, and AI interactions.
• Technical Enablement : Develop proof‑of‑concepts (POCs), technical designs, and integration blueprints (APIs, CRM, AI, analytics).
• Pre‑Sales Support : Collaborate with account teams to craft compelling value propositions and deliver persuasive product demonstrations.
• Thought Leadership : Evangelize Genesys’ experience orchestration vision across the region, promoting innovation and best practices in CX.

Profile Summary

Key Attributes

Typical Activities

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.

EEO Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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