Senior Director Product, Parchment

Location : East Coast (ET time zone, leading teams in Budapest and West Coast)

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

Parchment, an Instructure company, is a leading platform dedicated to turning credentials into opportunities. We empower learners, academic institutions, and employers to request, verify, and receive transcripts, diplomas, and other credentials securely and efficiently. Our comprehensive network facilitates the exchange of over 165 million credentials across thousands of K-12 school districts, higher education institutions, and receivers globally. At Parchment, we are committed to providing shareable, efficient, and secure digital-first credentials that support learners at every stage of their academic and professional journey.

And that's where you come in :

The Opportunity :

We’re seeking an experienced and visionary Senior Director of Product to lead the next era of innovation in credentials and learner mobility. In this critical role, you will shape and execute the product strategy across Parchment’s platform, driving innovation, and ensuring the successful delivery of solutions that connect and meet the evolving needs of our diverse stakeholders – including K-12 schools, higher education institutions, lifelong learners and employers. You will leverage your industry knowledge and expertise to play a critical role in shaping the future of credentialing, leveraging technology to create seamless and impactful experiences to support millions of learners worldwide in demonstrating their achievements.

What you will do :

Product Strategy & Vision : Define a compelling, forward-looking product strategy that accelerates Parchment’s role in a learner’s lifelong journey—from issuing microcredentials to supporting career-aligned goals. You’ll align this strategy with Instructure’s broader mission and growth into K-Career learning and opportunities.

Roadmap Development : Own the end-to-end product roadmap, prioritizing initiatives based on market needs, customer feedback, competitive analysis, and business value.

Turn Complexity into Clarity Translate customer, partner, and market input from across sectors — global K-12, higher education, business, and government — into clean product hypotheses and scalable solutions—especially in emerging areas like skills frameworks, digital wallets, and interoperable records.

Team Leadership & Mentorship : Lead, mentor, and grow a high-performing team of product managers, fostering a culture of innovation, collaboration, and accountability.

Cross-Functional Collaboration : serve as the connective tissue between R&D, go-to-market, and customer teams ensure seamless product development and successful market launch.

Market & Customer Insight : Conduct in-depth market research, competitive analysis, and customer engagement to identify opportunities, understand pain points, and validate product hypotheses.

Product Lifecycle Management : Oversee the entire product lifecycle from ideation and discovery to development, launch, and post-launch optimization.

Performance & Metrics : Define key performance indicators (KPIs) for product success, monitor performance, and iterate on products to achieve desired outcomes.

Innovation & Growth : Identify and champion new product opportunities, driving innovation that expands Parchment's market reach and value proposition in areas like student mobility, licensure, and workforce solutions.

Stakeholder Communication : Effectively communicate product strategy, roadmaps, and progress to executive leadership, internal teams, and external partners.

What you will need to know / have :

Experience : 10+ years of product management experience, with 3-5 years in a leadership role (Director or Sr. Director level), preferably within the EdTech, or credentialing industry. Experience serving multiple audiences in K-12, higher education, and workforce and experience with credentials or transcripts is a plus.

Strategic Thinking : Proven ability to develop and execute comprehensive product strategies that drive significant business impact.

Strategic Clarity & Execution : Ability to create a unified product vision from ambiguity, turn it into an actionable roadmap, galvanize a cross-functional team to build and execute at pace—backed by stakeholder trust and alignment.

Leadership : Demonstrated success in building, leading, and inspiring high-performing product teams. You mentor, empower, and retain top talent.

Technical Acumen : Comfortable engaging in technical product planning, understanding integration requirements, and supporting scalable architecture decisions.

Customer Focus : Deep empathy for customer needs and a proven track record of translating customer insights into successful product solutions. Experience facilitating industry-wide and cross-industry workshops and co-creation is a major plus.

Data-Driven & Outcomes Oriented : Skilled at defining metrics that matter and using data to iterate intelligently—without losing sight of the human impact

Communication : Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences.

Adaptability : Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Education : Bachelor's degree in a relevant field (e.g., Computer Science, Business, Marketing); MBA or advanced degree preferred.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect :

Competitive compensation and participation in Instructure’s equity program

Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs.

Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31

Comprehensive wellness programs and mental health support

Annual learning and development stipends to support your growth

The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations

Motivosity employee recognition program

A culture rooted in inclusivity, support, and meaningful connection

200,000 - $250,000 a year

This range reflects our target hiring range and may vary based on skills, experience, and market conditions.

This role is also eligible for a 15% annual performance-based bonus, tied to individual and company performance goals.

In addition, the role includes participation in Instructure’s equity program designed to align long-term incentives with company performance and growth.

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

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