Quality Assurance Senior Analyst [Aplica ya]...

We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About the team / role

About the Job

We are looking for a Quality Assurance Senior Analyst that is responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you! As a Quality Specialist you will lead quality projects which will directly affect our customer experience as well as the efficiency for our business, generating impact for thousands of people. In this position you will be part of the QA strategy, contributing in :

• Tracking customer feedback to identify successes, gaps, errors, and non-conformity issues through robust processes.
• Focusing on the entire customer journey to suggest process improvement and issue resolution.
• Working collaboratively with our BPOs on performance improvement, feedback processing, reporting, data quality, and guiding implementation of change.

In this role, you'll be...

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Basic Qualifications :

Preferred Qualifications :

You'll love working at DiDi because...

We are committed to delivering user value and creating valuable experiences for our users in everything we do. We strive to innovate for safe, pleasant and efficient experiences. We are data-driven, making informed decisions by analyzing valuable metrics. We believe in win-win collaboration, integrity, growth, and diversity and inclusion as core values that guide our work.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. We do not discriminate based on gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion or beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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