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▷ [Solo Quedan 15h] IT Specialist for End-User Computing Group (EUCG) - Microsourcing (Bogota, Colombia)...

▷ [Solo Quedan 15h] IT Specialist for End-User Computing Group (EUCG) - Microsourcing (Bogota, Colombia)...

MicroSourcingBogotá, Bogotá, Distrito Capital, CO
Hace 7 días
Descripción del trabajo

Overview

IT Specialist for End-User Computing Group (EUCG) - Microsourcing (Bogota, Colombia)

Responsibilities

  • Provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.
  • Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting).
  • Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.).
  • Respond to technical inquiries from internal and external customers and help resolve any hardware or software problems.
  • Log all handled IT requests and IT incidents in FreshService and maintain full documentation.
  • Adhere to the IT's SLA commitments for IT Service Requests and IT Incidents in FreshService ITSM.
  • Adhere to and comply with the assigned IT Shift Support schedule by the IT Supervisor and / or IT Manager for EUCG aligned to business needs.
  • Provide assistance to IT peers to help complete IT projects, initiatives and activities and to help resolve IT issues.
  • Arrange for external technical support when problems cannot be resolved in house.
  • Maintain user security on all systems as per the company policy.

Qualifications and Typical Experience

  • At least 2-3 years of computer system experience.
  • Bachelor's / College Degree or IT-related course.
  • Knowledge of Microsoft, Mac OS, and Linux operating systems with emphasis on desktops / endpoint setups.
  • Strong interpersonal and communication skills.
  • Experience in client relationship and account management.
  • Analytical and team management skills.
  • Ability to work well under pressure, multi-task and meet demanding deadlines.
  • Call Center / BPO / SI / Provider work experience is highly preferred.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Outsourcing and Offshoring Consulting

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    Specialist • Bogotá, Bogotá, Distrito Capital, CO