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Senior Software Engineer

GladlyWorkFromHome, Tocancipá, Colombia

Hace 13 días

Descripción del trabajo

Overview

Join to apply for the Senior Software Engineer role at Gladly .

Gladly, the customer-centered AI customer support platform, is built around people, not tickets. Unlike traditional ticket-based customer support solutions, our software helps brands deliver radically personal service at scale by integrating every channel—voice, email, SMS, chat, social messaging, and self-service—into a single, lifelong conversation stream. Companies like Allbirds, Bombas, Crate & Barrel, and Warby Parker use Gladly to create exceptional customer experiences, transforming everyday customer interactions into lasting connections.

Gladly is a fully distributed company that embraces remote work and believes in flexibility, innovation, and inclusivity. We foster a collaborative, inclusive culture that prioritizes growth, DEIB, and meaningful connections. At Gladly, people are at the heart of everything we do.

What You’ll Do

Code! You’ll design and code innovative, scalable, and fault-tolerant features
Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams
Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role)

What You Bring To Engineering Team

5+ years of full-stack engineering experience, with some leadership or mentorship experience. Strong teamwork skills; you love participating with high-performing teams of engineers

Customer-centricity and product focus. You look at everything you create through the lens of how it improves things for the end-customer. You are comfortable communicating how various technical approaches might impact product behavior (and vice versa). Competency with data structures, algorithms, software design, and cloud architectures

Willingness to work across the development stack. You should be able to work on the front-end, backend and platform with varying degrees of proficiency

Technical acumen. Our product is built on technologies like React, Node, TypeScript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio. You’re confident you can work with them after onboarding and practice

Why Join

Gladly?

At Gladly, we’re not just building software—we’re transforming an industry. When you join us, you’ll enjoy :

Competitive salaries and comprehensive benefits

Generous paid time off, parental leave, and home office stipends

A fully remote work environment with opportunities for in-person team gatherings

A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive

At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Software Development

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Senior Software Engineer • WorkFromHome, Tocancipá, Colombia