Head of Security Operations

Overview

Head of Security Operations at OpenLoop. Lead the Security Operations Center (SOC) and drive the strategy, policies, and operating processes for security operations, incident response, vulnerability management, and threat intelligence.

Responsibilities

• Lead and manage the Security Operations Center (SOC) (internal and / or external MSSP), ensuring 24 / 7 security monitoring, incident detection, response, and escalation processes.
• Develop and execute the security operations strategy, policies, and response playbooks, to include integrated third-party response and notification procedures.
• Oversee real-time monitoring and analysis of security events from multiple data sources to detect and respond to threats.
• Lead all aspects of incident response, including investigation, containment, remediation, and root cause analysis.
• Develop and execute a cyber intelligence program to deliver an intelligence-driven and risk-prioritized security program (awareness / technologies / controls) and identification of key risks to the business.
• Lead and enhance the Attack Surface Management (ASM) program to continuously identify, assess, and minimize external and internal exposures.
• Establish and maintain ASM governance, policies, standards, and procedures.
• Ensure the regular scanning, assessment, prioritization, and remediation of security vulnerabilities across the environment (application, infrastructure, cloud, API, etc.).
• Collaborate with external threat intelligence sources, law enforcement, and government / industry organizations (e.g., FS-ISAC) to stay updated on evolving threats, vulnerabilities, and TTPs (tactics, techniques, and procedures).
• Develop and maintain metrics, dashboards, and reports on SOC performance, attack surface exposure, and vulnerability management outcomes for senior leadership and the board.
• Ensure regulatory compliance (e.g., PCI, HIPAA, HITRUST, NIST CSF) through effective security operations controls and processes.
• Conduct security drills, tabletop exercises, and red / blue team assessments to test and improve operational readiness.
• Manage, in coordination with Security Architecture & Engineering, the security technology stack, including SIEM, SOAR, ASM tools, IDS / IPS, EDR, DLP, and vulnerability scanning platforms.
• Lead the SecOps team, including outsourced / contract support resources, fostering continuous growth, cross-training, and process optimization.
• Other duties as assigned.

Who You Are

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition, for salaried positions you would also be eligible for :

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