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▷ [Aplica ya] Client Experience Project Manager...

▷ [Aplica ya] Client Experience Project Manager...

Scale Up Recruiting PartnersBarranquilla, Atlántico, CO
Hace 5 horas
Descripción del trabajo

Overview

Client Experience Project Manager to lead high-visibility initiatives that directly impact customer satisfaction, retention, and marketing performance. This role requires a professional who combines project management expertise with a strong background in PPC / digital marketing and the ability to build lasting client relationships.

Responsibilities

  • Lead client-facing projects with a focus on delivering measurable marketing outcomes (PPC, paid media, performance campaigns).
  • Act as the primary liaison between clients and internal teams, ensuring alignment on expectations and deliverables.
  • Translate client needs into structured project plans, timelines, and KPIs.
  • Oversee execution of digital marketing initiatives (Google Ads, Meta Ads, PPC campaigns).
  • Collaborate cross-functionally with Marketing, Customer Success, Sales, and Operations teams.
  • Monitor campaign and project performance, ensuring optimizations are implemented quickly.
  • Anticipate client challenges and proactively provide solutions to improve their experience.
  • Deliver clear, data-driven project updates and reports to clients and stakeholders.
  • Foster long-term client trust by ensuring projects are aligned with business goals and customer success.

Required Skills & Experience

  • 5+ years in project management, account management, or client success roles.
  • Proven experience in PPC and paid media campaigns (Google Ads, Meta Ads, or other platforms).
  • Strong understanding of digital marketing metrics and how they tie to business goals.
  • Familiarity with project management tools (ClickUp, Asana, Jira, Trello).
  • Excellent organizational and multitasking skills with attention to detail.
  • Strong English fluency, with outstanding communication and presentation skills.
  • Experience working in SaaS, MarTech, or digital agencies is highly preferred.
  • Who You Are

  • A client-first project leader who builds strong, trust-based relationships.
  • Skilled at bridging client expectations with internal delivery.
  • Highly proactive and comfortable managing multiple priorities.
  • Analytical mindset with the ability to connect campaign performance to business impact.
  • Thrives in fast-paced, global, and distributed environments.
  • Benefits

  • Contractor role with structured performance evaluation.
  • Feedback every 30 days to support continuous growth.
  • PTO to relax and recharge.
  • Sick leave days for health and well-being.
  • Global, remote-first company with distributed teams across multiple countries.
  • Opportunity to directly impact client satisfaction, retention, and marketing success.
  • #J-18808-Ljbffr

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    Aplica Ya • Barranquilla, Atlántico, CO

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