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Join to apply for the Customer Success Manager AMERICAS role at RemoFirst

Join to apply for the Customer Success Manager AMERICAS role at RemoFirst

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.

Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).

We are a small but strong team of 140 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Customer Success Manager to help spearhead the overall look and feel of our features and services.

As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto the RemoFirst platform and then be their point of contact for any future needs.

What you'll be doing :

• Manage a portfolio of customers with full ownership of onboarding them onto the RemoFirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress
• Form long-lasting relationships with clients, becoming their trusted advisor on global employment
• Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date
• Input into CS team improvements and projects
• Provide feedback on the RemoFirst platform from clients to our Product team for consideration for future product roadmap
• Keep up to date with Product releases so you are a platform expert
• Keep clients updated on new RemoFirst platform features and enhancements
• Proactively manage any account or service issues relating to RemoFirst services, providing action plans to resolve problems quickly and efficiently

What you’ll need :

How you’ll work :

Why work at RemoFirst?

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Technology, Information and Internet

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