(Busqueda Urgente) Director of Operations...

Overview

The Director of Operations is the main face when dealing with the day-to-day operation for both internal and external clients, helping set the right tone for interactions and resolutions and guaranteeing a smooth operation. On-site work is required in Barranquilla City.

Note : Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).

Responsibilities

• Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.
• Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.
• Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.
• Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.

Education and Experience

Benefits

Seniority level

Employment type

Job function

Industries

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