Urgente : Professional Services Engineer Pipeline...

Company Description

About Sutherland :

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

The MCR Engineer has the following duties :

1. Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.

2. Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.

3. Ensure that all components of the technical architecture are properly integrated and implemented.

4. Communicate and reconcile any design flaws found during the delivery of NICE Solutions.

5. Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.

6. Provide technical expertise of the entire NICE product suite, implementation methodology, and / or related technology.

7. Conduct systems testing for performance and reliability.

8. Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.

9. Provide basic application overview, technical support, and technical quality control throughout all stages of the project.

10. Effectively manage time, maintain regular communication, and updates to both customer and management.

11. Flexibility towards after hours and weekend activities.

12. Document and add Lesson learned and Resolutions to the Nice Knowledge Base

13. Communicate with R&D / product support about customer technical feedback on implementation of product related enhancements and fixes.

Qualifications

1. Minimum 2 years’ experience with Product implementation & integration.

2. Fluid English

3. Well versed with Customer engagement.

4. Understanding Project Delivery working model & terms.

5. Excellent communication and problem-solving skills

6. Team Player – Proven ability to work in a team environment

7. Ability to communicate with multi-cultural teams in other countries

8. Able to learn and adapt a new technology independently and fast.

9. Able to work in dynamic environments.

10. Works methodologically and follows process

11. Experience with Advanced Solutions – Recording / Telephony Integrations, MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions. (preferred)

12. Microsoft Windows Server Installation and Configuration – IIS

13. Microsoft Security – Active Directory, Security Policies, Hardening, Encryption

14. Microsoft SQL Server Installation and Configuration

15. Maintenance – Backups and Recovery, Security

16. Scripting – Basic Query and Update knowledge

17. Network Principles – 7 Layer OSI Model, TCP, UDP

18. Network Devices – NICs, Switches, Routers, MPLS

19. Troubleshooting – Sniffers and various other Network Testing and Analysis tools

B.E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred.

CCNA and MCSE certifications preferred.

AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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