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▷ [Quedan 3 Días] Director Global Wholesale Operations (Bogotá)...

▷ [Quedan 3 Días] Director Global Wholesale Operations (Bogotá)...

ScotiabankBogotá, Bogotá, Distrito Capital, CO
Hace 2 días
Descripción del trabajo

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Passenger Vehicle Sales Director

Key Responsibilities

  • Develop and implement the overall sales strategy for passenger vehicles in the assigned market.
  • Lead and motivate the sales team to achieve volume, revenue, and profit targets.
  • Manage and optimize the agent network, including agent selection, onboarding, performance management, and compliance.
  • Monitor market trends, customer preferences, and competitor activities to identify risks and opportunities.
  • Collaborate closely with Sales Agent Marketing, Network, and After‑Sales teams.
  • Supervise and analyze sales reports, forecasts, and key performance indicators, ensuring timely action plans are implemented to meet business goals.

Qualifications

  • Bachelor's degree or equivalent experience.
  • Minimum of 10 years of experience in the automotive industry, with at least 8 years in sales or marketing leadership roles.
  • Strong leadership skills.
  • Sales Director or Customer Service Director

    Hiring : Sales Director or Customer Service Director

    Employment Type : Full‑time

    Salary :

    A highly competitive salary and compensation package is offered, depending on skills and experience

    Performance Bonus :

    15‑25% of base salary based on team performance

    Revenue Commission :

    1‑2% of team‑generated revenue above targets

    We're seeking for either a bilingual Sales Director and Customer Service Director to manage and scale our established operations center in Bogotá. This role requires someone who excels at driving revenue or delivering exceptional customer experiences. You'll lead a team of 19 (with the sales team expected to scale to 29+) or manage the entire customer lifecycle from initial contact to post‑sale support, while establishing scalable processes to support our rapid growth.

  • Lead high‑performing sales team to achieve monthly and quarterly revenue targets.
  • Scale team performance from current 100 sales / month to 200 sales / month (2025 target).
  • Drive toward 300 sales / month by end of 2026 through team expansion and performance optimization.
  • Maintain individual sales rep performance at 12+ sales per month average.
  • Develop and execute sales strategies for both inbound and outbound lead conversion.
  • Manage complex land sale negotiations with financing options and payment plans.
  • Implement sales processes that convert subprime and international buyers effectively.
  • Coach sales reps on objection handling, closing techniques, and customer relationship building.
  • Track and optimize key sales metrics : conversion rates, average sale value, sales cycle time.
  • Customer Service Excellence & Retention

  • Oversee customer service operations ensuring 95%+ satisfaction ratings.
  • Drive down cancellation rate from reported 25% to target of 15‑20% maximum (pending data verification).
  • Reduce default rate from reported 5% to under 1% through proactive account management (pending data verification).
  • Manage customer onboarding, payment processing, and ongoing account management.
  • Handle escalated customer issues with empathy and problem‑solving focus.
  • Develop customer retention strategies and early intervention programs for at‑risk accounts.
  • Implement feedback loops to improve customer experience and reduce churn.
  • Coordinate with operations on property documentation, surveys, and closing processes.
  • Team Management & Development

  • Recruit, train, and develop high‑performing sales or customer service representatives.
  • Establish performance standards, compensation structures, and career development paths.
  • Conduct regular coaching sessions, performance reviews, and skills development training.
  • Create positive team culture that balances results with customer‑centricity.
  • Manage team schedules to ensure coverage across U.S. time zones (EST priority).
  • Qualifications

  • 7+ years in sales management with team leadership experience (minimum 15 people).
  • CRITICAL REQUIREMENT : Proven track record successfully managing sales teams.
  • Demonstrated success in real estate, financial services, or high‑ticket sales with payment plan management.
  • Experience with CRM systems (Salesforce preferred), call center operations, and VoIP technology.
  • Strong background in payment processing, financing, collections management, and default prevention.
  • Customer Service Director

  • 5+ years in customer service operations with retention focus and churn reduction experience.
  • CRITICAL REQUIREMENT : Proven track record successfully managing customer service teams.
  • Demonstrated success in real estate, financial services, or high‑ticket sales with payment plan management.
  • Experience with CRM systems (Salesforce preferred), call center operations, and VoIP technology.
  • Strong background in payment processing, financing, collections management, and default prevention.
  • Verifiable results reducing cancellation rates and improving customer retention metrics in previous roles.
  • Join Visa's Trailblazing Digital Sales Team

    Are you ready to be part of something transformative? Digital Sales is at the forefront of Visa's sales organization, building stronger relationships with clients and scaling our business.

    Why You Should Apply :

  • Innovative Environment :
  • Work with the latest tech and analytics in a sales team that champions creativity and innovation.

    Career Growth :

    Visa is a global leader in payments with endless opportunities for growth and development.

    Dynamic Atmosphere :

    Thrive in a dynamic, collaborative, and nimble environment that combines the best aspects of a startup with the stability of a large global company.

    This is a full‑time role based in our Bogota office. If you are passionate about innovation, eager to make a significant impact, and excited about growing your career with a global company, we invite you to apply and be part of Visa's exciting journey.

    Job Description and Responsibilities

    The Sales Readiness Director will enable sales leaders and representatives to swiftly and effectively apply training, leverage resources, and engage with customers in real‑world scenarios. This role involves collaborating with the LAC Digital Sales team, functional partners, and the global Digital Sales enablement team to develop and implement practical, data‑driven solutions aimed at transforming the sales processes for Digital Sellers and Business Development Representatives.

    Key Responsibilities

  • Engage with new hires, current team members, and sales leaders to enhance their practical understanding of Visa products and sales strategies through real‑world application.
  • Localize and execute the digital sales readiness and enablement strategy, including onboarding excellence and ongoing regional initiatives, ensuring sales teams are prepared to apply their training in everyday scenarios.
  • Lead onboarding and advanced live training sessions, ensuring an engaging and effective training experience for new hires.
  • Provide real‑time coaching and feedback on lead management, prospecting, objection handling, deal strategy, negotiation, and tools training to enhance practical sales skills.
  • Organize and facilitate sales skills workshops designed to improve real‑world seller performance and readiness.
  • Partner with global Digital Sales enablement lead to identify opportunities for enablement and sales coaching optimization through technology and operational design.
  • Conduct regular sales training sessions, workshops, and role‑playing exercises to reinforce critical sales competencies, customizing training solutions based on specific needs of the end‑user.
  • Support targeted sales programs to enable the sales team to increase their pipeline and revenue through practical application of training.
  • Provide real time sales coaching with both sales and demand response teams inclusive of supporting and driving client conversations.
  • Analyze and process data to deliver insights that identify and refine training needs, assessing the effectiveness of regional readiness programs.
  • Lead cross‑functional efforts within the region, aligning all stakeholders behind a single, regional sales readiness and enablement calendar.
  • Ensure that we have relevant value propositions for our customer segments, facilitating their practical application by the sales team.
  • Facilitate and actively promote the sharing of best practices and influence their adoption across the region.
  • Track and report on the effectiveness of readiness initiatives in the region.
  • This role is highly commercial and analytical, focusing on ensuring sales teams are not only equipped but also ready to engage effectively in real‑world sales interactions.
  • Qualifications

  • 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters / MBA / JD / MD) or at least 3 years of work experience with a PhD.
  • 12 or more years of work experience with a Bachelor's Degree or 8‑10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
  • Fluent in English.
  • Continuous improvement mentality.
  • Proven experience in commercial environment and analytical skills.
  • Prior experience in a full‑cycle sales role, sales readiness, or related field with a focus on onboarding and skills development.
  • Experience coaching and delivering value selling or solution selling programs aligned to a sales methodology.
  • Client facing experience guiding sales executives as trusted advisors through strategic advice based on deep knowledge of their business, challenges, and industry.
  • A passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands‑on programs while representing a positive and collaborative team.
  • Proven ability to deliver both in‑person and virtual training to diverse, multi‑cultural teams.
  • Excellent communication, presentation, and coaching skills, with the ability to engage teams and leaders across multiple seniority levels.
  • Strong organizational skills with the ability to manage multiple training initiatives and prioritize effectively.
  • For internal candidates : intimately familiar with Visa's product catalogue and can work consultatively with those teams to bring the right value propositions into the Digital Sales engine.
  • Proficiency in Spanish & English.
  • Experience with a sales learning & engagement platform (i.e. Highspot).
  • Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

    Director, SME Sales Specialist (LAC)

    Who is Mastercard?

    Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy, making transactions safe, simple, smart and accessible for everyone, everywhere.

    Overview

    Across Latin America and the Caribbean (LAC), Micro, Small, and Medium Enterprises (SMEs) play a critical role in economic development, contributing significantly to GDP, employment, and trade. However, many SMEs continue to rely on cash and manual payment methods, leading to inefficiencies, financial exclusion, and missed growth opportunities.

    Role

    The LAC SME Team Is Seeking a Director, SME Sales Specialist To Drive Revenue Growth And Expand Mastercard's Presence In This Segment Through a Comprehensive Sales And Business Development Approach. This Includes :

  • Prospecting & Lead Generation – Identifying and engaging potential SME customers through market research, partnerships, networking, and direct outreach.
  • Solution Innovation & Consultative Selling – Understanding SME pain points and positioning Mastercard's payment acceptance, spend management, and digital transformation solutions to address their needs.
  • Value Proposition Development – Enhancing and positioning Mastercard's SME product suite, both core offerings and solutions developed through strategic partnerships.
  • Pipeline Management & Sales Execution – Managing the end-to-end sales process, from qualifying leads to negotiating contracts and closing deals.
  • Strategic Partnerships & Distribution Channels – Expanding Mastercard's reach by developing relationships with fintechs, acquirers, issuers, and other ecosystem players.
  • Client Success & Growth – Driving post‑sale adoption, ensuring customer satisfaction, and identifying opportunities for account expansion and upselling.
  • Responsibilities

    Develop and execute a sales‑driven strategy to increase Mastercard's SME segment share across Latin America and the Caribbean.

    Build and maintain a strong sales pipeline, using data‑driven insights to prioritize high‑impact opportunities.

    Engage directly with SME clients and partners to position Mastercard solutions, negotiate deals, and drive business growth.

    Collaborate with cross‑functional teams—including Product, Marketing, Partnerships, and Market Development—to refine go‑to‑market strategies and enhance SME engagement.

    Track and analyze market trends, sales performance, and competitive landscape, adjusting strategies as needed to exceed growth targets.

    Identify and develop partnership opportunities to improve Mastercard's SME value proposition and expand distribution channels.

    Work closely with fintechs and technology partners to design and implement digital payment and financing solutions tailored for SMEs.

    Drive innovation in B2B payments and supply chain finance, integrating Mastercard's capabilities with key industry players.

    Represent Mastercard at industry events, conferences, and networking opportunities, strengthening brand visibility and thought leadership in the SME space.

    Support sales colleagues in customer negotiations to advance Mastercard's SME objectives.

    All About You

    Be passionate about financial inclusion and empowering SMEs by driving digital payment adoption and financial access.

    Have a strong sales background, with experience in lead generation, pipeline management, deal negotiation, and revenue growth strategies.

    Have proven experience engaging internal and external commercial and technical stakeholders to drive solution adoption.

    Possess deep knowledge of financial services and payments, including competitive offerings, industry trends, and profitability drivers.

    Have experience in the Consumer Packaged Goods (CPG) industry (required).

    Have experience working with fintechs, alternative payment providers, and ecosystem players to innovate B2B transactions.

    Be proficient in analytics applications such as Excel or Power BI.

    Demonstrate strong relationship management, influencing, and communication skills.

    Be self‑motivated, adaptable, and capable of managing multiple priorities in a fast‑paced environment.

    Hold a Bachelor's degree (required); advanced degree preferred.

    Fluency in Spanish or Portuguese (required); English proficiency required.

    Updated : March 5, 2025

    Corporate Security Responsibility

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
  • Director, Global Maintenance and Regulatory Implementation, GBM Onboarding, GWO

    At ScotiaGBS we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Director, Global Maintenance and Regulatory Implementation, GBM Onboarding, GWO.

    What will you do?

  • Proficient management and oversight of regulatory change projects that impact the onboarding process, ensuring that regulatory deadlines are met and both compliance and operational goals are satisfied.
  • Responsible for the Global Maintenance of GBM's client portfolio, ensuring that the periodic updating and maintenance of clients aligns with regulatory requirements for AML / Fin Crime, Tax, Margin, and Regulatory Regimes.
  • Management of the Global Refresh program and offshore vendors, as well as project initiatives that involve both internal and external stakeholders and vendors. This role is pivotal in maintaining regulatory compliance and operational efficiency within the organization.
  • What do we offer you?

  • Growth opportunities
  • Diverse, dynamic, and multicultural environment
  • Benefits for your financial and emotional well‑being
  • Competitive wages
  • What do you need?

  • Bachelor's degree in business administration, finance or related.
  • Knowledge of corporate capital markets
  • Knowledge of corporate onboarding
  • 5+ years of experience with Periodic Refresh, AML and KYC
  • At least 3 years of experience leading teams of 60 people
  • 5 to 7 years of financial services experience, dealing with complex regulatory projects and large managed services contracts.
  • B2 level of English because you will work hand in hand with our headquarters in Canada.
  • Take the next step in your career journey and make a significant impact today

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