Senior Software Engineer (LATAM - Colombia, Argentina)

Senior Software Engineer (LATAM - Colombia, Argentina)

Overview

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at

What You’ll Do

• Code! You’ll design and code innovative, scalable, and fault-tolerant features
• Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
• Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams.
• Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role).

What You Bring To Engineering Team

Technical acumen. Our product is built on a lot of incredible technologies like React, Node, Typescript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio. You know a thing or two about some of these, and you’re confident you can work with them comfortably after some on- boarding and a bit of practice.

Compensation : Equivalent of US$60,000 to $85,000 a year in local currency

Why Join Gladly?

At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoy :

At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

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