System Administrator

Duties :   Active Directory – creating and managing domains, onboarding new clients, auditing user permissions across platforms, developing strategies for disaster recovery, offering technical support to users, and ensuring compliance with regulations and policies.  Managing Windows servers  Office 365, SharePoint, and OneDrive administration  Collaborate on service projects and resolve escalated tickets.  Escalated support and end-user support  Taking support calls and providing customer service, troubleshooting, ticket creation / progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.   Main Responsibilities :   Providing great customer service and technical support to customers.

This means resolving their issues to their satisfaction.  Troubleshooting Hardware; PCs, servers, WIFI and Networking equipment, etc.  Coordinate with other support technicians to resolve client issues.  Updating Tickets and projects in the ticketing system.  Monitor assigned tickets, and keep team and clients informed.  Other support as needed.  Technical Qualifications :   Essential :   Expertise in Microsoft 365 administration  Active Directory administration  Windows Servers experience C1 - C2 English  Desirable :   Windows Operating Systems  Desktop Troubleshooting  DNS, DHCP   General software installation and troubleshooting,   DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software, Web Filtering.  Preferred, but not required :   Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.  Other common auto dealership software  Degree in Computer Science, Information Technology, or related fields  Microsoft certifications  Cisco Certifications  Powered by JazzHR