Technical Consultant (Bridge) COL, Remote

The Technical Implementation Consultant (SQL) is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation.

Key Responsibilities :

• Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
• Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange
• Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
• Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary.
• Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution
• Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines

Qualifications :

Preferred Qualifications :

Skills :

Key Requirements :

Equal Opportunity Employer :

Learning Technologies Group, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.