Talent.com
Esta oferta de trabajo no está disponible en tu país.
L1 Support Engineer (Bridge) COL, Remote

L1 Support Engineer (Bridge) COL, Remote

Get BridgeColombia
Hace más de 30 días
Descripción del trabajo

What you will be doing

  • Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
  • Impersonate the Yoda voice during down time.
  • When working tickets :
  • Validate and clarify the issue reported
  • Answer how-to questions
  • Fix end-user issues that are resolvable through the Bridge user interface
  • Replicate, troubleshoot, and describe simple bugs
  • Keep thorough, clear, and complete records in the ticketing system of all actions taken
  • Escalate tickets not resolvable at the L1 level to the L2 Support team
  • Levitate desk chair across the room.
  • Be friendly, efficient, and dependable, and always provide timely updates to users
  • When assigned, create documentation of Support processes
  • Perform other duties as assigned by supervisor
  • Other duties as assigned by supervisor (such as locating Waldo or Carmen Sandiego).

Here is what you will need to know / have :

  • High School diploma
  • Strong technical, troubleshooting, and analytical skills
  • Proven ability to function in a self-directed environment
  • Jedi force-push
  • Jedi mind-trick
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
  • Ability to handle clients professionally during all interactions
  • Strong written and verbal communication skills
  • Sense of humor. Like a really funny one.
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    Crear una alerta de empleo para esta búsqueda

    Support Engineer • Colombia

    Ofertas relacionadas
    Technical Consultant (Bridge) COL, Remote

    Technical Consultant (Bridge) COL, Remote

    LTGColombia
    The Technical Implementation Consultant (SQL) is instrumental in acclimating clients to our software products.Through partnering with internal project teams, you will deliver a first-rate customer ...Mostrar másÚltima actualización: hace más de 30 días
    Remote Support Technician (L2 - Frontline)

    Remote Support Technician (L2 - Frontline)

    ARK Solvers CybersecurityColombia
    ARK Solvers is Miami's Attentive, Reliable and Knowledgeable Cyber Security and IT Company.Founded in 2010, Our IT company was established with the mission of helping businesses manage their IT and...Mostrar másÚltima actualización: hace 25 días
    Linux Support Engineer, Mobile Data

    Linux Support Engineer, Mobile Data

    Chronos ConsultingColombia
    Our client is an industry leader in network security and visibility.A global growing company in cyber-security with a strong Tier1 customer base. They are looking for a talented Support Engineer to ...Mostrar másÚltima actualización: hace más de 30 días
    Data Governance Specialist

    Data Governance Specialist

    Collaboration Betters The WorldColombia
    About CBTW : We are a global tech solutions company that believes Collaboration Betters the World leveraging strategy, technology, and design, we partner with organizations worldwide to offer com...Mostrar másÚltima actualización: hace más de 30 días
    Sr Elixir + React Engineer (AWS) / 100% Remote / USD payment / Advanced English (must)

    Sr Elixir + React Engineer (AWS) / 100% Remote / USD payment / Advanced English (must)

    Bloom Talent PartnersCOLOMBIA, CO
    Quick Apply
    We’re Hiring! Senior Fullstack Engineer (LATAM - Remote) 🚀.Are you a talented Fullstack Engineer with a passion for building scalable, high-performance systems? We are looking for YOU to join our ...Mostrar másÚltima actualización: hace más de 30 días
    Product Owner Analyst

    Product Owner Analyst

    BlossomRemote, Colombia, CO
    Join Blossom! We are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. We are seeking a proactive, bilingual Product Owner Analyst (B2-C1 English...Mostrar másÚltima actualización: hace 15 días
    Analista Funcional - Col

    Analista Funcional - Col

    DatalyticsColombia
    La persona será responsable de : .Identificar las necesidades de datos de nuestros clientes y realizar tareas de ...Mostrar másÚltima actualización: hace 14 días
    AYUDANTE DE OBRA CIVIL (COL_Mantenimiento AT)

    AYUDANTE DE OBRA CIVIL (COL_Mantenimiento AT)

    EQUANSColombia
    Somos EQUANS, Multinacional Francesa Líder en Servicios Multitecnicos a nivel global, con presencia en más de 17 países.En Colombia estamos trabajando hace más de 20 años como aliados estratégicos ...Mostrar másÚltima actualización: hace 20 días
    Java Spring Boot Developer - COL

    Java Spring Boot Developer - COL

    NEORISColombia
    NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 profes...Mostrar másÚltima actualización: hace más de 30 días
    • Nueva oferta
    Tech Analyst

    Tech Analyst

    CONEXIONHRColombia
    We are looking for a Tech Analyst with strong domain knowledge in Core Banking, Merchant, Biller, and Payment Processing systems. This role involves providing multi-level support and collaborating w...Mostrar másÚltima actualización: hace 17 horas
    Remote Support Technician (L2 - Frontline)

    Remote Support Technician (L2 - Frontline)

    SnaphuntColombia
    Work alongside & learn from best in class talent.Technical Support (Client-Facing).Handle incoming service requests as the first responder. resolve or escalate based on complexity.Support user issu...Mostrar másÚltima actualización: hace 25 días
    Data Engineer | Remote | LATAM

    Data Engineer | Remote | LATAM

    SofkaColombia
    Quick Apply
    We are looking for a highly skilled and experienced.The ideal candidate will have a strong background in data engineering, data architecture, and cloud-based data platforms (AWS, Azure, or GCP).You...Mostrar másÚltima actualización: hace más de 30 días
    Sr Software Engineer in Support I (Sr. Tier-3 Engineer)

    Sr Software Engineer in Support I (Sr. Tier-3 Engineer)

    Anthology IncColombia
    Senior Tier 3 Support Engineer.ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED •.Anthology delivers education and technology solutions so that students can reach their full potential and learning i...Mostrar másÚltima actualización: hace 11 días
    Threat Detection and Script Engineer

    Threat Detection and Script Engineer

    Sigma SoftwareColombia
    JavaScript / strong Kibana / good Selenium / Puppeteer / good English / strong.As a Threat Research and Script Engineer, you’ll monitor and analyze digital threats, reverse-engineer malicious code,...Mostrar másÚltima actualización: hace 13 días
    Python Data Engineer - Remote - Colombia

    Python Data Engineer - Remote - Colombia

    FullStack LabsColombia
    FullStack is the fastest-growing software consultancy in the Americas.We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, a...Mostrar másÚltima actualización: hace más de 30 días
    Senior Principal Engineer- Insights & Personalization (Remote : LATAM)

    Senior Principal Engineer- Insights & Personalization (Remote : LATAM)

    AutodeskColombia
    Senior Principal Engineer- Insights & Personalization (Remote : LATAM).Do you thrive in a fast-paced, high-energy environment? Are you a creative problem solver who enjoys building solutions and pro...Mostrar másÚltima actualización: hace 13 días
    Customer Support Specialist - Trilingual (Remote - Colombia)

    Customer Support Specialist - Trilingual (Remote - Colombia)

    HubSpot, IncColombia
    Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries. Apply troubleshooting frameworks to test, re...Mostrar másÚltima actualización: hace 12 días
    Lead Data Analyst (#3589)

    Lead Data Analyst (#3589)

    N-iXColombia
    This role involves close collaboration with stakeholders, managing a small team of analysts, and turning complex data into clear, actionable recommendations. You will play a key role in driving data...Mostrar másÚltima actualización: hace 13 días