Property Management Documentation Coordinator

Position Overview :

Are you looking for an exciting future where each day is different from the next? A position where you can use your personality and customer-focused mindset to create a flawless experience for residents (renters) and vendors?

The Property Management Documentation Coordinator is someone who works directly with the Property Management Client on executing critical documents that create a positive Owner and Resident experience. This person will complete  requested files in a time sensitive and accurate manner as requested by the Property Management Client.

Requirements :

This role will tap into your attention to detail skills where you will meticulously complete lease and property management agreement forms while working in conjunction with the Property Management Client. This role requires a strong attention to detail and a high level of confidence working with various technology platforms and learning new platforms such as : AppFolio, ClickUp, Google Workspace, and others.

Minimum 2 years of administrative experience in a real estate office environment or sales contract background.

Knowledge of Project Management software (such as ClickUp, Asana, Monday.com, and Microsoft Project, etc) is a plus.

Knowledge of Property Management Softwares : AppFolio, Buildium, Rentvine, or others

Requirements

Roles & Responsibilities

• Take initiative, understanding the importance of clear and detailed communication.
• Proficient in English both written and verbal.
• Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener.
• Maintain lease and contract files while meeting critical deadlines as dictated by the Client.
• Prepare and coordinate lease and property management agreements.
• Provide administrative support on other tasks and projects as requested by the Client.
• Assist with transitioning of new and terminating property accounts including utility transfer, vendor set-up, and necessary notifications.
• Assist with setting up of resident billing with Accounting and Property Manager including : Base Rent, Common Area Expenses, Miscellaneous Charges, and billable work performed for residents.
• Research discrepancies in resident receivable issues and assist Accounting with necessary adjustments, if required.
• Provide high quality of customer service, update and maintain resident contact lists and resident information manuals.
• Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc.
• Comfortable using new technology software and a strong ability to learn different technology platforms.
• Communicate with residents about leases and other required information.
• Answer all emails and acknowledge requests within 24 hours.
• Take initiative to problem solve when needed.

What you should have :

Benefits