Process Improvement Team Lead

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Overview

The Process Improvement Team Lead oversees a diverse team of Project Managers, Process Engineers, and Process Improvement Specialists that are responsible for leading and executing process creation and process improvement projects from initiation to completion. This role involves supporting and providing guidance on different process improvement and project management methodologies, ensuring they align with organizational goals and project management principles. This individual must have a proven track record of success in leading a variety of process creation and improvement projects with an emphasis on lean, six sigma, PDCA, DMAIC, waterfall, and agile methods with a strong emphasis on time management. This role must have the ability to lead and advise their team by providing training, guidance, and performance management. Additionally, the candidate should be efficient at managing resources and effective at communicating with diverse teams and stakeholders.

Essential Job Functions & Responsibilities

• Supervise and mentor a diverse team of Project Managers, Process Engineers, and Process Improvement Specialists by providing guidance, support, performance management, and payroll to ensure high levels of productivity and morale.
• Ensure team members are utilizing lean and project management principles in all project work including project charters, data collection and risk management tools, and change management processes.
• Oversee and support team member’s lean training and development.
• Ensure that all projects are executed and delivered on time, within scope, and within budget by monitoring progress, managing resources, and assisting with removal of any roadblocks.
• Facilitate team meetings and 1 : 1’s to review questions and any process updates.
• Oversee and ensure that all project deliverables meet the quality standards and expectations set by the Firm and the project sponsor.
• Supervise team members to ensure they are providing regular and consistent reports and updates on project progress, status, risks, and other necessary information.
• Serve as the primary point of escalation for assisting with highly complex or unique projects.
• Assist with addressing and resolving any conflicts or issues within project teams or with stakeholders.
• Identify opportunities to improve project management processes and implement best practices to enhance overall efficiency.

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